Tripool 是點對點專車接駁服務。

Tripool provides transport services from Point A- Point B.

Is Tripool a carpooling service?

No, Tripool is a private service.

Is the service legalized?

Tripool is a legal travel agency registered in Taiwan Member of Travel Quality Assurance Association.

Does it operates during midnight?

Tripool only provides services from 6am to 10pm.

When is the operation period?

Tripool operates everyday from 6am to 10pm, except the Lunar New Year from 2nd to 10th February 2019.

What are the payment mode?

We accept all major credit, debit cards, Google Pay and Apple Pay through a secured AES-256 SSL encrypted system.

We only accept credit/debit cards.

How do I cancel a booking?

All cancellation requests must be done one day before departure, by 12noon. You may email us your request to: booking@tripool.app or contact our online service representation.

Can I cancel or change the pick-up time should I be absence during the arranged booking time?

Booking cannot be cancelled, refunded, or amended for any absence from day/time of service. Should it be due to natural disasters, please contact our customer representatives.

Are there any booking cancellation fee?

There is no cancellation fee as long as cancellation is done one day before departure, by 12noon. Any later, there will not be any refund unless it is due to natural disasters which applies a 100% full refund.

Can I change the time or date after booking is done?

Booking can be amended one day before departure, by 12noon. You may email us your request to: booking@tripool.app or contact our online service representation.

Can I change the location after booking is done?

For booking locations amendments, please cancel your initial booking and rebook through our website.

Can I change the number of pax after booking is done?

For passenger's pax amendments, please cancel your initial booking and rebook through our website.

Will my booking be cancelled?

Yes, if it falls under the following circumstances:

How long in advance can I book a service?

Anytime as long it is one day before departure, by 2pm.

What type of car is available? And how can I request a bigger vehicle?

Our system will arrange a suitable vehicle based on the number of passengers. Basically, a 5-seater sedan (e.g. Toyota Altis) is for a gruop no more than 3, a 5-seater SUV/MPV (e.g. Toyota Sienta or RAV4) for 4 passegners, and a 9-seater van (e.g. Ford Tourneo) for 5 to 8 passengers. If you need more space, you are welcome to choose a bigger number of passengers. For special requests, kindly consult our online customer representatives.

Can I have multiple pickup/drop-off stops?

Yes. Every additional stop within 5km is charged NT$300. You may make the request after booking. Reply the confirmation email, tell us the locations, and pay the extra to our driver in cash. Notice: You may use our online chat to get a quote before booking.

How can I be sure that my booking is confirmed?

Booking is successful when you receive a confirmation mail 5 minutes after your reservation. Contents include your booking references and details.

What if I can't input my desired location?

You may email us your requested location to: booking@tripool.app or contact our online service representation.

What is the luggage allowance?

Each passenger is allowed 1x 30" luggage and 1 carry-on baggage. The max number of luggages will appear on the top of the booking page. Should there be any inquiries or special requests, kindly contact our customer representatives before your booking.

What if I have oversized baggages?

Please email us your request to: booking@tripool.app or contact our online service representation before booking your desired trip.

What does the final booking price includes?

The final price includes passengers' insurance, driver's tips, government service tax etc. There will not be any other cost incurred.

How do I book for more than 8 pax?

We recommend that you book 2 cars instead. However, safety comes first, hence we can't guarantee that both cars will travel at the same time/speed. It will depends mainly of road conditions.

Are child (infant/ baby/ toddler) considered as one pax?

Yes, all infants/ babies/ toddlers are considered passengers. Please indicate the exact number of passengers accordingly.

Will there be car seats provided if I am travelling with a baby and toddler?

Yes, car seats are available. Each car can take up to one car seat. It is NT300 for one seat. Please fill up your requests in the form found in payment page for our onwards arrangement.

Will the driver wait for me if I am late?

We have very strict rules of being on time. For safety and quality assurance, it is compulsory for our drivers to be on schedule. Once max waiting time of 10 minutes has reached, drivers will leave (Free waiting time for airport pickup is 30 minutes). Hence, we strongly recommend that you arrive at your pick-up location 5 minutes in advance.

What if the driver is late?

Should your driver be late, we will contact you via the contact information you have provided. For emergencies and urgent matters, please contact +886-8000-78787 (8am - 8pm) or our online customer representatives.

How do I contact the driver?

You will receive all driver's details via email one day before departure, at 9pm. Details include: driver's name, contact, car plate number. You may contact driver directly on day of service. Please refrain to contact driver's before and after business hours (8pm - 8am).

What should I do if I can't find my driver?

Please check your driver's contact details via the email received one day before your departure, at 9pm. You may contact the driver directly.

Can I request for a pit-stop or change my location in midst of service?

It is compulsory for our drivers to be on schedule for safety and quality assurance, hence location change is not permitted. However, if you need to visit the rest-room, please inform the driver.

How do I book an airport transfer service?

For all airport transfers, it is essential that you fill up the form on payment page, provide us the exact arrival time and fight details. This is to ensure the driver will pick you up from the correct terminal should there be flight arrival changes.

What is the recommended pick-up timing?

For airport pick-up services, we recommend that you choose a pick-up timing at least 1-1.5 hours after your arrival time. If you are unsure what is an ideal pick-up timing, kindly share your arrival details with our customer representatives. We shall advise accordingly.

What should I do if my flight is delayed?

Should there be flight delay or cancellation, please contact us immediately for us to make the necessary arrangements. The driver will leave after the max waiting time of 10 minutes. We advise that you arrange your own transport and contact your airline should you require any form of compensation thereafter. Tripool will not provide any compensation in this circumstance.

Where can I contact Tripool's online service?

It is located on the bottom left of Tripool's website, or contact us through our Facebook page, Tripool 旅步. Customer Service: (8am - 8pm)

How different is Tripool as compared to other transport services?

(1) Only takes advance booking at least one day before departure, no last minute booking (2) Best deals for mid-long rides (3) Provides services for whole of Taiwan, even suburban places (4) Efficient booking system with strict boarding time and flexible cancellation services

常見問題

讓我們協助您的問題

Q: 什麼是 Tripool ?

Tripool 是點對點專車接駁服務。

常見

什麼是 Tripool ?

是共乘服務嗎？

是合法服務嗎？

是否能預訂深夜乘車時段？

是否全年無休？

付款

有哪些付款方式？

能夠指定付款時所使用的幣別嗎？

可以用現金付款嗎？

會提供收據嗎？

修改或取消

如何取消已預定的 Tripool？

當天來不及乘車，可以取消或更改乘車時間嗎？

取消 Tripool 的費用是多少？

可以修改訂單的乘車時間與日期嗎？

可以修改訂單的出發地與目的地嗎？

可以新增 / 減少預定人數嗎？

訂單有可能會被取消嗎？

訂購

可以提前多久預訂？

使用什麼車型？如何要求更大的車輛？

可以多點接送嗎？

如何確認已成功預訂？

搜尋不到我要的地點，該怎麼辦？

可以攜帶多少行李？

有大型行李或運動器材怎麼辦？

網站上的價格包含哪些費用？

如果我們人數超過 8 人，該如何預定？

和孩子一起旅行

選擇人數時，嬰兒也算在內嗎？

如果有嬰兒及兒童同行，會提供安全座椅嗎？

與司機會面

如果遲到了，司機會等我嗎？

如果司機遲到了，該怎麼辦？

何時提供司機的聯絡方式？

現場找不到司機，該怎麼辦？

可以要求司機中途停靠或改變路線嗎？

機場服務

如何預定機場接送服務？

如何估計接機的時間？

如果航班延誤或取消，我該怎麼辦？

其他

我要如何找到線上客服？

Tripool 跟一般叫車服務有什麼不一樣？

找不到您的問題？聯繫客服：booking@tripool.app 或線上客服