FAQ

How can we help you?

General

What is Tripool?
Is Tripool a carpooling service?
Is the service legalized?
Can I take my pet along on Tripool?
Does Tripool operates during midnight?

Payment

What are the payment mode?
Can a passenger request a receipt or put a company's tax ID on it?
How to make the payment if I choose AFTEE when I'm already abroad?

Edit & cancel

How to cancel a tripool reservation? Is there any cancelation fee?
Can I cancel or change the pick-up time should I be absence during the arranged booking time?
Can I change the order after booking is done?
Will my booking be cancelled?

Booking

How long in advance can I book a service?
Can I have multiple pickup/drop-off stops?
How can I be sure that my booking is confirmed?
What if I can't input my desired location?
What is the luggage allowance?
What if I have oversized items, extra luggage, or I need moving service?
What does the final booking price includes?
How do I book for more than 8 pax?

Travel with kids

Are child (infant/ baby/ toddler) considered as one pax?
Will there be car seats provided if I am travelling with a baby and toddler?
Can a child sit in the front seat?

Meet the driver

Will the driver wait for me if I am late?
What if the driver is late or I can't find my driver?
How do I contact the driver?
Can I request for a pit-stop or change my location in midst of point-to-point service?

Airport transfer

How do I book an airport transfer service?
How to estimate my pickup time? What is the free waiting time?
What should I do if my flight is delayed or arrives early?

Others

When can drivers decline passengers?
Where can I contact Tripool's online service?
How different is Tripool as compared to other transport services?
For more questions, please read our Terms of Service or contact our staff via booking@tripool.app.