tripool
FAQ
How can we help you?
Quick tour
FAQ
Service type
Booking
Payment
Edit & cancel
Meet the driver
Airport pick-up and drop-off
Travel with kids
pet
Moving or transporting large items
Others
FAQ
What is Tripool?
Is the service legalized?
What types of services does tripool provide?
Does Tripool operates during midnight?
How different is Tripool as compared to other transport services?
How is tripool Carpool different from other carpooling platforms?
From booking to ride
Service type
What's the difference between point-to-point, hourly ride, and carpool
What are the passenger limits for each service type? What should I do if I exceed the limit?
Can Point-to-point and Carpool services accommodate multiple stops along the way?
Can I ask the driver to stop or change the route?
Booking
How long in advance can I book a service?
How can I be sure that my booking is confirmed?
What if I can't input my desired location?
What is the luggage allowance?
Payment
What are the payment mode?
Can a passenger request a receipt or put a company's tax ID on it?
How to make the payment if I choose AFTEE when I'm already abroad?
What does the final booking price includes?
Edit & cancel
How to cancel a tripool reservation? Is there any cancelation fee?
Can I cancel or change the pick-up time should I be absence during the arranged booking time?
Can I change the order after booking is done?
Will my booking be cancelled?
Meet the driver
If I'm late, will the driver wait for me? (Applicable to Point-to-point)
If I'm late, will the driver wait for me? (Applicable to Carpool service)
What if the driver is late or I can't find my driver?
How do I contact the driver?
I'm worried about the safety of driving. How can I ensure that I won't encounter bad driving?
Airport transfer service
Airport pick-up and drop-off
How do I book an airport transfer service?
How to estimate my pickup time? What is the free waiting time?
What should I do if my flight is delayed, canceled or early? (Applicable to Point-to-point)
What should I do if my flight is delayed, canceled, or arrives early? (Applicable to Carpool service)
special needs
Travel with kids
Are child (infant/ baby/ toddler) considered as one pax?
Will there be car seats provided if I am travelling with a baby and toddler?
Can a child sit in the front seat?
pet
Can I take my pet along on Tripool?
Moving or transporting large items
What if I have oversized items, extra luggage, or I need moving service?
Others
Others
When can drivers decline passengers?
Where can I contact Tripool's online service?
For more questions, please read our
Terms of Service
or contact our staff via booking@tripool.app.
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