tripool
FAQ

How can we help you?

Quick tour

FAQ

What is Tripool?

Is the service legalized?

What types of services does tripool provide?

Does Tripool operates during midnight?

How different is Tripool as compared to other transport services?

How is tripool Carpool different from other carpooling platforms?

From booking to ride

Service type

What's the difference between point-to-point, hourly ride, and carpool

What are the passenger limits for each service type? What should I do if I exceed the limit?

Can Point-to-point and Carpool services accommodate multiple stops along the way?

Can I ask the driver to stop or change the route?

Booking

How long in advance can I book a service?

How can I be sure that my booking is confirmed?

What if I can't input my desired location?

What is the luggage allowance?

Payment

What are the payment mode?

Can a passenger request a receipt or put a company's tax ID on it?

How to make the payment if I choose AFTEE when I'm already abroad?

What does the final booking price includes?

Edit & cancel

How to cancel a tripool reservation? Is there any cancelation fee?

Can I cancel or change the pick-up time should I be absence during the arranged booking time?

Can I change the order after booking is done?

Will my booking be cancelled?

Meet the driver

If I'm late, will the driver wait for me? (Applicable to Point-to-point)

If I'm late, will the driver wait for me? (Applicable to Carpool service)

What if the driver is late or I can't find my driver?

How do I contact the driver?

I'm worried about the safety of driving. How can I ensure that I won't encounter bad driving?

Airport transfer service

Airport pick-up and drop-off

How do I book airport transfer service?

How to estimate my pickup time? What is the free waiting time?

Flight delayed / cancelled / earlier than planned — what should I do?

special needs

Travel with kids

Are child (infant/ baby/ toddler) considered as one pax?

Will there be car seats provided if I am travelling with a baby and toddler?

Can a child sit in the front seat?

pet

Can I take my pet along on Tripool?

Moving or transporting large items

What if my luggage is overweight? Can I transport large items or use a small moving service?

Others

Others

When can drivers decline passengers?

Where can I contact Tripool's online service?

For more questions, please read our Terms of Service or contact our staff via booking@tripool.app.