Point-to-point
Set schedule, full control
Set your own departure time for a well-planned trip.
Hourly ride
Charter from 2-12 hours
Hourly charter from 2 to 12 hours, with full flexibility.
Please provide accurate flight details. We will use them as an important basis for arranging your ride; if your flight changes, we will assist with adjustments within the extent we can accommodate. Private Car ・In case of a flight delay, your pickup time will be postponed automatically. If the delay does not affect the driver's next trip, the original driver will wait for you at the airport. If the delay is too long and affects subsequent trips, we will arrange another driver and notify you promptly at no extra charge. However, if the delay causes your pickup time to fall within the late-night period (22:00–06:59), an additional NT$200 late-night service fee will apply. As temporary dispatch may extend the waiting time, we are unable to offer compensation for this. ・In case of an early arrival, you may be picked up earlier if the driver can accommodate it. If not, please ride at the original scheduled pickup time. If you decide not to take the ride for this reason, the fare will not be refunded. Saver ・In case of a flight delay: The Saver airport pickup must align with the next return trip schedule and cannot wait beyond the planned time. If you cannot board at the originally scheduled time, the booking will be cancelled automatically, and the fare will not be refunded. ・In case of an early arrival, Saver will still follow the original scheduled pickup time and dispatch arrangement. Earlier pickup cannot be guaranteed.
Recommended pickup time: We recommend adding 1–1.5 hours to your scheduled flight arrival time to allow time for immigration, customs clearance, and baggage claim. Free waiting times for each service are as follows (calculated from your scheduled pickup time): Private Car Waiting time: ・Standard vehicles: Up to 30 minutes of free waiting. After that, an additional NT$300 waiting fee applies for every 30 minutes. ・Luxury vehicles: Up to 30 minutes of free waiting. After that, an additional NT$400 waiting fee applies for every 30 minutes. Overtime policy: Any partial 30-minute period is charged as a full 30 minutes. Please pay the driver in TWD cash. Saver Waiting Time: ・Saver is subject to vehicle and route arrangements. Free waiting time is 10 minutes. Overtime Policy: ・If your booked Saver airport pickup cannot be boarded on time due to a flight delay, the vehicle cannot wait beyond the scheduled time. The booking will be cancelled automatically, and the fare will not be refunded. ・If your flight is not delayed and you still do not show up within 10 minutes after the scheduled pickup time, the driver will leave and the fare will not be refunded, in order to protect the rights of other passengers. ・If you would like to switch to a private transfer, please contact customer service no later than 3 hours before the originally scheduled landing time and during dispatch hours (07:00–22:00). We will assist with arrangements as soon as possible.
Tripool accept credit cards (Visa/MasterCard/JCB), debit cards, Google Pay, Apple Pay, payment at 7-11, and ATM. All online payment systems are SSL encrypted.
If you need to modify your booking, please reply directly to your confirmation email with the details you wish to change. Our team will assist you. Please note the modification deadlines for each service: ・Private Transfer / Hourly Ride: Requests must be submitted before 6:00 AM (Taiwan time) on the day before your ride. Late requests may be accepted depending on vehicle availability; if approved, a modification fee of at least NT$200 will apply. ・Saver Service: Requests must be submitted before 12:00 PM (noon) two days prior to your ride. Late requests cannot be modified and paid adjustments are not accepted. Thank you for your understanding.
There is no fee to cancel your trip and we offer a full refund. However, you must complete the order cancellation application within the following specified time (https://lihi1.com/8Q4fV). If the specified time is exceeded, no refund will be provided. If it is caused by natural disasters, a full refund will be provided. Point-to-Point and Hourly Ride: Cancellations made before 6:00 AM on the day before the ride will be fully refunded. Saver: If you cancel your trip before 12:00 PM two days prior to your ride, we will provide a full refund. If you cancel between 12:00 PM two days prior and 6:00 AM the day before your ride, we will provide a 50% refund. Once your cancellation request is submitted, we will proceed with the refund within a working day. The process will go through the third-party payment system which tripool uses and your credit card/bank system. Generally, it takes two weeks to return your fund to your account. During the Covid-19 pandemic, the process takes longer caused by the banks and it may be up to three weeks. Or you can request an equivalent value coupon and you can use it immediately.