How to cancel a tripool reservation? Is there any cancelation fee?
There is no fee to cancel your trip and we offer a full refund. However, you must complete the order cancellation application within the following specified time (https://lihi1.com/8Q4fV). If the specified time is exceeded, no refund will be provided. If it is caused by natural disasters, a full refund will be provided. ・Cancel by 6:00 AM 2 days before your ride: full refund ・Cancel 1–2 days before your ride: 80% of the order amount refunded ・Cancel less than 1 day before your ride: 70% of the order amount refunded Once your cancellation request is submitted, we will proceed with the refund within a working day. The process will go through the third-party payment system which tripool uses and your credit card/bank system. Generally, it takes two weeks to return your fund to your account. During the Covid-19 pandemic, the process takes longer caused by the banks and it may be up to three weeks. Or you can request an equivalent value coupon and you can use it immediately.
Dedicated guide add-on available