Your query from Hsinchu to Yilan

Route & Vehicle

HsinchuNo. 445, Sec. 2, Zhonghua Rd., East Dist., Hsinchu City 300 , Taiwan (R.O.C.)

YilanNo. 13-25, Zhanqian Road, Luodong Township, Yilan County, Taiwan 265

~ 1 hr 54 min (139 km)

Choose your service

Point-to-point
Set schedule, full control
Set your own departure time for a well-planned trip.
Hourly ride
Charter from 2-12 hours
Hourly charter from 2 to 12 hours, with full flexibility.

FAQ

What are the payment mode?

Can I modify my order details?

If you need to modify your booking, please reply directly to your confirmation email with the details you wish to change. Our team will assist you. Please note the modification deadlines for each service: ・Private Transfer / Hourly Ride: Requests must be submitted before 6:00 AM (Taiwan time) on the day before your ride. Late requests may be accepted depending on vehicle availability; if approved, a modification fee of at least NT$200 will apply. ・Saver Service: Requests must be submitted before 12:00 PM (noon) two days prior to your ride. Late requests cannot be modified and paid adjustments are not accepted. Thank you for your understanding.

How to cancel a tripool reservation? Is there any cancelation fee?

There is no fee to cancel your trip and we offer a full refund. However, you must complete the order cancellation application within the following specified time (https://lihi1.com/8Q4fV). If the specified time is exceeded, no refund will be provided. If it is caused by natural disasters, a full refund will be provided. Point-to-Point and Hourly Ride: Cancellations made before 6:00 AM on the day before the ride will be fully refunded. Saver: If you cancel your trip before 12:00 PM two days prior to your ride, we will provide a full refund. If you cancel between 12:00 PM two days prior and 6:00 AM the day before your ride, we will provide a 50% refund. Once your cancellation request is submitted, we will proceed with the refund within a working day. The process will go through the third-party payment system which tripool uses and your credit card/bank system. Generally, it takes two weeks to return your fund to your account. During the Covid-19 pandemic, the process takes longer caused by the banks and it may be up to three weeks. Or you can request an equivalent value coupon and you can use it immediately.

How long in advance can I book a service?

One-way private car and hourly charter: It is recommended to complete your booking by 6:00 AM the day before your ride to get the best price. Final booking time: If your departure is in the morning, the latest booking time is by 6:00 PM the day before. If your departure is in the afternoon, you can book up to 2 hours before departure. . Saver: You can book until 6:00 AM the day before your ride. Cancellation rules vary depending on when you book.

What's the difference between Point-to-point, Hourly Charter, and Saver?

. Point-to-point: Depart at your set time for a more predictable trip. . Time charter: It is charged by the hour and provides you with more flexible car options. It is suitable for city sightseeing, visits to multiple locations or trips that require multiple stops. You can freely arrange your itinerary and use a dedicated vehicle for the entire journey. Special value-added services, such as safety, can be added. Seats, micro-moving, pet-friendly cars. . Saver: Offers flexible pickup windows for a more affordable fare. Perfect for travelers with flexible plans looking to save.