Year-End Sale

FAQ

We’ve taken care of everything before your ride — contact us anytime.

• ---

  ⭐️Register Here for Your Cashback⭐️

  ⭐️Register Here for Your Cashback⭐️

  Click here to get 5% rebate

• ---

  📑Terms and Conditions-5% Rebate Offer-1

  📑Terms and Conditions-5% Rebate Offer-1

  Promotion period: November 1, 2025 to December 31, 2025. (1) During the promotion period, customers who book any ride service in Taiwan via the tripool official website or mobile app and accumulate NT$6,000 or more in actual payments are eligible for a 5% cash rebate. (2) This rebate is not tied to any promo code and may be combined with other discounts or promotions. (3) To qualify, customers must register on the designated registration page on or before December 31, 2025. Late or unregistered entries will not be eligible. (4) If payment is made in a currency other than NT$, tripool will convert the amount to NT$ using the XE.com mid-market rate on November 1, 2025 to determine eligibility.

• ---

  📑Terms and Conditions📑 5% Rebate Offer-2

  📑Terms and Conditions📑 5% Rebate Offer-2

  (5) The rebate will be returned in the original payment currency. If a customer has paid using multiple currencies, the system will first calculate eligibility in NT$, then return the rebate in one of the order’s payment currencies at tripool’s discretion. Customers cannot select the currency. (6) Rebates will be credited to the original payment method within 30 days after all eligible trips have been completed. tripool is not responsible for any differences caused by exchange rate fluctuations or bank/credit card fees. (7) Canceled or incomplete trips will not be included in the cumulative spending calculation.

• ---

  📑Terms and Conditions-General Terms of the Offer

  📑Terms and Conditions-General Terms of the Offer

  (1) All times mentioned in this offer are based on Taipei Time (UTC+8). (2) Customers must use the same name, email, and phone number to accumulate their total spend. tripool is not responsible if different details are used or registration is not completed on the designated page. (3) Except for the minimum-spend rebate, this promotion cannot be combined with other discounts, promo codes, or campaigns. The minimum-spend rebate may be combined with any other discount or promotion. (4) tripool reserves the right to modify, suspend, or terminate this promotion and its terms at any time without prior notice. tripool retains the final interpretation rights in case of any disputes. (5) This offer is valid only for foreign visitors entering Taiwan for tourism or short-term stays. Holders of Alien Resident Certificates (ARC) or long-term visas are not eligible.

• ---

  Q1. Where can I take tripool?

  Q1. Where can I take tripool?

  tripool is available across Taiwan. From cities, attractions, train stations, and airports, or even the most remote areas — we’ve got you covered. Just enter your locations, and Tripool will plan the fastest and most cost-effective route for you. Before your next trip, give it a try and see how easily you can get around with Tripool.

• ---

  Q2. Flight delayed / cancelled / earlier than planned — what should I do?

  Q2. Flight delayed / cancelled / earlier than planned — what should I do?

  If your flight is cancelled: Please contact customer support as soon as possible. If you do not take the ride, it will be treated as a no-show and is non-refundable. Private Car Flight delayed: We will adjust based on the actual landing time. Free waiting is 90 minutes after landing, up to 120 minutes. Flight earlier: If the driver can accommodate, you may board earlier; otherwise, board at the original time. Not boarding counts as a no-show.

• ---

  Q3. What's the difference between point-to-point, hourly ride, and carpool?

  Q3. What's the difference between point-to-point, hourly ride, and carpool?

  • One-way private car: Exclusive point-to-point transfer with no shared passengers. Ideal for airport rides or direct city travel. Optional add-ons include child safety seats, micro-moving, and pet-friendly cars. • Hourly ride: Charged by the hour for flexible travel plans. Perfect for sightseeing, multi-stop trips, or day tours. Enjoy a private vehicle throughout your journey with optional add-ons like safety seats, micro-moving, and pet-friendly cars. • Carpool: Share the ride and cost with others heading the same way. Our system matches passengers with similar routes for affordable and eco-friendly travel — a great choice for budget-conscious riders.

• ---

  Q4. How is the charter fare calculated, and what does it include?

  Q4. How is the charter fare calculated, and what does it include?

  The charter fare is mainly based on the vehicle type and rental duration you choose. The quoted price already includes the following: • Base fare: Calculated according to your selected area and rental hours. • Driver’s tip: Already included in the total fare. • Passenger insurance: Coverage up to NT$3 million.

• ---

  Q5. What is Carpool? Will the car still depart if there’s only one passenger?

  Q5. What is Carpool? Will the car still depart if there’s only one passenger?

  Carpool is the perfect solution between public transport and a private car. It keeps the comfort and convenience of a private ride while offering prices closer to public transport — giving you a smarter, more affordable option than a taxi. Our intelligent system automatically matches passengers heading in the same direction and plans the optimal route. The estimated arrival time shown online already factors in carpool sharing, so any impact on your trip is minimal. Even if you’re the only passenger, Tripool guarantees your ride — no need to wait for others to join!

• ---

  Q6. Who will I share the car with when using the carpool service?

  Q6. Who will I share the car with when using the carpool service?

  You’ll share the ride with passengers whose routes and schedules are similar to yours. All pairings are arranged automatically by our system — not by random groups or unlicensed drivers. Tripool is a fully licensed platform approved by the Ministry of Transportation, and all rides are operated by professional drivers. You can enjoy every trip with comfort, safety, and peace of mind.

• ---

  Q7. How do I contact the driver?

  Q7. How do I contact the driver?

  At 8 PM the day before departure, you will receive a notification with the driver’s name, license plate, and phone number. You can contact the driver directly on the day of the ride (via push notification for app bookings, or email for website bookings). How do I contact the driver? At 8 PM the day before departure, you will receive a notification with the driver’s name, license plate, and phone number. You can contact the driver directly on the day of the ride (via push notification for app bookings, or email for website bookings).

• ---

  Q8. Can I change or cancel the order after booking is done?

  Q8. Can I change or cancel the order after booking is done?

  Please find the confirmation email in your inbox and reply directly with the adjustment details. Please note that all order modifications must be submitted via the order confirmation email within the specified time below. Otherwise, no further modifications will be possible as the driver's itinerary has been arranged. Thank you for your cooperation. . One-way transfer, timed charter: before 6:00 the morning before departure . Carpool: before 12:00 noon two days before boarding

• ---

  Q9. How long in advance can I book a service?

  Q9. How long in advance can I book a service?

  One-way private car and hourly charter: It is recommended to complete your booking by 6:00 AM the day before your ride to get the best price. Final booking time: If your departure is in the morning, the latest booking time is by 6:00 PM the day before. If your departure is in the afternoon, you can book up to 2 hours before departure. . Carpool: You can book until 6:00 AM the day before your ride. Cancellation rules vary depending on when you book. How long in advance can I book a service? One-way private car and hourly charter: It is recommended to complete your booking by 6:00 AM the day before your ride to get the best price. Final booking time: If your departure is in the morning, the latest booking time is by 6:00 PM the day before. If your departure is in the afternoon, you can book up to 2 hours before departure. Carpool: You can book until 6:00 AM the day before your ride. Cancellation rules vary depending on when you book.

• ---

  Q10. Will there be car seats provided if I am travelling with a baby and toddler?

  Q10. Will there be car seats provided if I am travelling with a baby and toddler?

  Yes, our private car services (one-way private car, time charter car) provide safety seats. Depending on the car model, each car can provide up to two child seats. Each seat is rented for NT$ 300 per trip, and you can purchase additional ones when ordering. Carpool does not provide safety seats and does not accept infants under 4 years old.

• ---

  Q11. How different is Tripool as compared to other transport services?

  Q11. How different is Tripool as compared to other transport services?

  (1) Only takes advance booking at least one day before departure (2) Best deals for mid-long rides (3) Provides services for whole of Taiwan, even suburban places (4) Efficient booking system with strict boarding time and flexible cancellation services How different is Tripool as compared to other transport services? (1) Only takes advance booking at least one day before departure (2) Best deals for mid-long rides (3) Provides services for whole of Taiwan, even suburban places (4) Efficient booking system with strict boarding time and flexible cancellation services

• ---

  Q12. Is the service legalized?

  Q12. Is the service legalized?

  Tripool is a legal travel agency registered in Taiwan Member of Travel Quality Assurance Association. Is the service legalized? Tripool is a legal travel agency registered in Taiwan Member of Travel Quality Assurance Association.

• ---

  Q13. Can I use tripool for business trips and reimburse it?

  Q13. Can I use tripool for business trips and reimburse it?

  Of course! Tripool rides can be reimbursed for business travel. We can issue official receipts with your company’s tax ID — making it super convenient for frequent business travelers. With Tripool, there’s no need to switch between different types of transport or collect multiple small receipts. Simply take a direct ride to your destination, and you’ll receive one complete receipt for easy reimbursement — saving both time and hassle.