Question 1

Is taking the HSR from 體育大學綜合體育館 to TRA Zhubei Station a good idea?

Accepted Answer

It is not recommended to take the High Speed Rail (HSR) from 體育大學綜合體育館 to TRA Zhubei Station. HSR is expensive, slow, and involves transfer hassles. Although there can be up to 61 trains from Taoyuan to Hsinchu a day, running from the first at 06:49 to the last at 23:21, once service ends for the night until early morning, alternative transportation is still required. Assuming you depart from 體育大學綜合體育館 (Guishan District, Taoyuan City)  and head to the nearest Taoyuan HSR station, a taxi ride would cost about NT$700 and take approximately 42 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 15 minutes. Then, take a 9-11-minute (10 min on average) HSR ride from Taoyuan Station to Hsinchu HSR Station. The ticket price is NT$130 per person, followed by a 5-minute walk to exit the station. Depending on the area, you may take a short walk or catch a bus (if available) to reach your final destination. The entire journey, including transfers, takes a total of 1 hour and 12 minutes. Assuming 4 people traveling together, the average cost per person for the HSR and transfers is NT$310. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$270, and the journey takes 1 hour and 7 minutes. Choosing the HSR over a private charter will not only cost each person at least an extra NT$40 in fares but also waste an additional 5 minutes on transfers and waiting. Book with Tripool now! If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from 體育大學綜合體育館 to TRA Zhubei Station?

Accepted Answer

Although you can choose to rent a car to drive from 體育大學綜合體育館 to TRA Zhubei Station, the cost can be significant. Rental companies typically charge by the day. A small sedan like a Toyota Yaris or Nissan Kicks starts at NT$1500 per day, while a 9-seater van like a Ford Tourneo or Volkswagen Transporter costs around NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and fines are not included. Since the vast majority of rental companies do not offer one-way rentals, you either need to make a same-day round trip between 體育大學綜合體育館 and TRA Zhubei Station or rent the car for multiple days. In this case, the estimated cost starts at NT$2200 for a sedan and NT$5200 for a 9-seater van. Booking a one-way private transfer with the Tripool app is the most affordable and convenient option for traveling to the station.

Question 3

Would it be economical to take a taxi from 體育大學綜合體育館 to TRA Zhubei Station?

Accepted Answer

If you choose to take a taxi directly, in the Taoyuan City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets near 體育大學綜合體育館, such as 自強計程車, 大文山計程車, 華亞交通 to try to book a ride. Based on the meter, the estimated fare is between NT$1,460 and 1,800, but you could save up to NT$700 by booking with Tripool instead. However, when considering the return trip, in Hsinchu County there are only about 730 licensed taxis. This is about 15% of the number of taxis in Taoyuan City, and its density is just 1.3% of the Taipei/New Taipei metro area, making it 80 times more difficult to hail a cab there. Considering all factors, Tripool is your best choice for traveling from 體育大學綜合體育館 to TRA Zhubei Station in terms of both price and service quality.

Question 4

How can I book a round trip? Is it cheaper to hire a driver for a return trip?

Accepted Answer

Every order can only reserve one car, and it is easier for passengers to make any change or cancelation. Please make two separate bookings on the website or the app if passengers need a round trip. There is no particular promotion about a round trip for now, but it's welcome to use any coupon for each ride.

Question 5

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 6

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 7

Do tripool and the drivers provide legal car-hiring services in Taoyuan City and Hsinchu County?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 8

How can I book a car with a lot of luggage or oversized objects?

Accepted Answer

In common, a 9-seater van can accommodate eight passengers with six 30" luggage. Suppose there are fewer passengers in the car. In that case, our driver can fold down the rear seats. There will be more space for oversized objects, such as surfboards, golf clubs, instruments, foldable bikes, desktop computers, etc. As long as these objects won't block the driver's sight and do no damage to the car body, passengers can put as many luggage and items as they like. But extra charge may be needed. You can find the details in the FAQ section. We suggest measuring the size, telling how many items to our online service first, and making the order afterward.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	65 mins	-	95-125 mins	70-80 mins
Price per Person	NT$270/person	NT$310/person	NT$550/person	NT$370-450/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating	On your schedule	Meets urgent needs No upfront payment
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Takes time and costs more	Extra commute to car pick-up Time restrictions for pick-up and return Costly Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

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