Question 1

Is taking the HSR from Kaohsiung Arena to HSR Hsinchu Station a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Kaohsiung Arena to HSR Hsinchu Station, HSR is comfortable and quick but pricey. From the earliest departure at 06:15 to the latest at 21:54, there are up to 47 high-speed rail from Zuoying to Hsinchu each day. Assuming you depart from Kaohsiung Arena (Zuoying District, Kaohsiung City) , you may walk or take a bus—if available—to Zuoying HSR station. Including walking to the platform, buying a ticket, and waiting for the train, it takes at least 20 minutes. Then, take a 81-102-minute (89 min on average) HSR ride from Zuoying Station to Hsinchu HSR Station. The ticket price is NT$1,200 per person, followed by a 5-minute walk to exit the station. The entire journey, including transfers, takes a total of 1 hour and 54 minutes. Assuming 7 people traveling together (and have to split into two taxis), the average cost per person for the HSR and transfers is NT$1,200. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$1,100, and the journey takes 3 hours and 45 minutes. For long-distance travel, the HSR is indeed faster, but it comes with an extra transportation cost of about NT$700. Therefore, for those who are not in a major hurry, you may consider a cheaper and door-to-door private transfer option, like Tripool. If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from Kaohsiung Arena to HSR Hsinchu Station?

Accepted Answer

If you have a driver's license, do not mind driving yourself, and you do not need to use the travel time to rest in the car, there are about 15 rental car companies, such as 添旺, 仕儐小客車, 臺灣艾惟士, available in the Kaohsiung Arena - Zuoying District, Kaohsiung City area. Typically, car rentals are billed by the day. A small sedan like a Toyota Corolla or Ford Fiesta costs around NT$1500 per day, while a 9-seater van like a Hyundai Staria or Volkswagen Caravelle starts at NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and potential fines are not included. Most rental agreements specify a daily mileage limit of 200-400 km, with surcharges ranging from NT$100 to NT$2,000 for exceeding it. Since the vast majority of rental companies do not offer one-way rentals, assuming you make a same-day round trip between Kaohsiung Arena and HSR Hsinchu Station, the estimated cost for a sedan is NT$3900 or NT$6900 for a 9-seater van. This is, of course, cheaper than taking a taxi. But if you are going to HSR Hsinchu Station to take public transport elsewhere, renting a car for the whole day and paying for parking at the station is not cheap. Moreover, the rental location may be some distance from Kaohsiung Arena, and you must adhere to their business hours for pickup and return. The rental process itself is tedious, often taking an extra 30 minutes for contracts and vehicle inspection. You may even need to refuel the car yourself before returning. If you encounter a dishonest operator, you risk being hit with various unjustified charges upon return.

Question 3

Would it be economical to take a taxi from Kaohsiung Arena to HSR Hsinchu Station?

Accepted Answer

If you choose to take a taxi directly, in the Kaohsiung City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling the only neighborhood taxi company in Zuoying District, Kaohsiung City, 中華正大車隊 to try to book a ride. Based on the meter, the estimated fare is between NT$5,575 and 6,700, but you could save up to NT$1,700 by booking with Tripool instead. However, when considering the return trip, in Hsinchu County there are only about 730 licensed taxis. This is about 10% of the number of taxis in Kaohsiung City, and its density is just 1.3% of the Taipei/New Taipei metro area, making it 80 times more difficult to hail a cab there. Considering all factors, Tripool is your best choice for traveling from Kaohsiung Arena to HSR Hsinchu Station in terms of both price and service quality.

Question 4

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Kaohsiung Arena to HSR Hsinchu Station, it's better to reserve it now to secure the best price.

Question 5

Do tripool and the drivers provide legal car-hiring services in Kaohsiung City and Hsinchu County?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 6

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 7

Does tripool provide child car seats for private transportation service between Kaohsiung Arena to HSR Hsinchu Station?

Accepted Answer

According to the law in Taiwan, all passengers have to fasten seat belts, no matter what ages they are. For a baby below 4-year-old or a young child who cannot comfortably be on the seat with a seat belt, it is necessary to use a car seat or a safety booster. There is a check box for renting a baby car seat or a child safety booster on the check-out page. Each rental fee is NT$300. If you need multiple car seats/boosters or you need an infant car seat, please check with our online customer service first. Tripool encourages parents to bring their car seats and boosters, and, of course, it is free of charge.

Question 8

Is tripool available at midnight between Kaohsiung Arena and HSR Hsinchu Station?

Accepted Answer

Passengers can hire a driver on tripool website and app from your doorstep to anywhere accessible by a vehicle. Whether daytime, nighttime, or even midnight, we guarantee there will be a car waiting for you at the pickup location as making a reservation one day before by 6 pm.

項目	tripool 旅步	高鐵	租車	計程車
行程時間	225 mins	-	255-285 mins	230-240 mins
每人價格	NT$1,100/person	NT$1,200/person	NT$990/person	NT$1,590-1,910/person
優點	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	Low-cost Flexible schedule	Meets urgent needs No upfront payment
缺點	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

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