Question 1

Is taking the HSR from Kaohsiung to Freshfields Hotel a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from downtown Kaohsiung to Freshfields Hotel, HSR is comfortable and quick but pricey. From the earliest departure at 05:50 to the latest at 22:55, there are up to 90 high-speed rail from Zuoying to Taichung each day. Assuming you depart from Sanmin District, Kaohsiung City and head to the nearest Zuoying HSR station, a taxi ride would cost about NT$200 and take approximately 25 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 20 minutes. Then, take a 42-69-minute (57 min on average) HSR ride from Zuoying Station to Taichung HSR Station. The ticket price is NT$790 per person, followed by a 10-minute walk to exit the station. Depending on the area, you may take a short walk or catch a bus (if available) to reach your final destination. The entire journey, including transfers, takes a total of 1 hour and 48 minutes. Assuming 4 people traveling together, the average cost per person for the HSR and transfers is NT$840. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$700, and the journey takes 2 hours and 36 minutes. For long-distance travel, the HSR is indeed faster, but it comes with an extra transportation cost of about NT$560. Therefore, for those who are not in a major hurry, booking with Tripool is the more cost-effective option. If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from Kaohsiung to Freshfields Hotel?

Accepted Answer

Although you can choose to rent a car to drive from Kaohsiung to Freshfields Hotel, the cost can be significant. Rental companies typically charge by the day. A small sedan like a Toyota Yaris or Nissan Kicks starts at NT$1500 per day, while a 9-seater van like a Ford Tourneo or Volkswagen Transporter costs around NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and fines are not included. If your daily mileage exceeds 200-400 km, there will be an additional surcharge of NT$100-2,000. Since the vast majority of rental companies do not offer one-way rentals, you either need to make a same-day round trip between Kaohsiung and Freshfields Hotel or rent the car for multiple days. In this case, the estimated cost starts at NT$3200 for a sedan and NT$6200 for a 9-seater van. Booking a one-way private transfer with the Tripool app is the most affordable and convenient option for traveling to the hotel.

Question 3

Would it be economical to take a taxi from Kaohsiung to Freshfields Hotel?

Accepted Answer

If you choose to take a taxi directly, in the Kaohsiung City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets, such as 享順交通, 大都會衛星車隊, 有限責任高雄市大高雄計程車 to try to book a ride. Based on the meter, the estimated fare is between NT$3,735 and 4,500, but you could save up to NT$1,700 by booking with Tripool instead. Considering all factors, Tripool is your best choice for traveling from Kaohsiung to Freshfields Hotel in terms of both price and service quality.

Question 4

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 5

Can I add a stop location between traveling from Kaohsiung to Freshfields Hotel?

Accepted Answer

Passengers can request additional stops for a ride from Kaohsiung to Freshfields Hotel. Every 5 km of additional distance for a stop charges NT$200, whether it is along the way or not. It's necessary for the driver's extra time.

Question 6

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Kaohsiung to Freshfields Hotel, it's better to reserve it now to secure the best price.

Question 7

Do tripool and the drivers provide legal car-hiring services in Kaohsiung City and Taichung City?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 8

What type of vehicle should I book for a group of more than 9?

Accepted Answer

Some drivers in Line and Facebook groups claim that they can offer private transportation services with a group of more than 8 in a single van, but their services are illegal. According to Taiwan traffic laws, a van can only accommodate nine people maximum, including a driver. Excluding a driver, the maximum number of passengers is 8. If your group is 9 or more and you prefer to travel together in one vehicle, a bus is the only legal option. Some 9-seater van drivers modify their cars and add one or two extra chairs. If these modified vans are detected by the polices on the street, your trip will be terminated immediately. Worst of all, there are additional risks for accidents. And insurance is definitely not covering it. Don't risk your family's and friends' life for a lower price. If your group is no more than 10, we recommend hiring a 9-seater van and a 5-seater sedan. It is cheaper than booking a bus on most occasions. But if your group is more than 12, hiring a bus may be ideal. However, there are few exceptions, such as traveling to mountain areas or narrow lanes. It is better to consult our online service before booking.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	155 mins	-	185-215 mins	160-170 mins
Price per Person	NT$700/person	NT$840/person	NT$800/person	NT$940-1,130/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	On your schedule	Meets urgent needs No upfront payment
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Costly Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

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