Question 1

Is taking the HSR from New Taipei to Freedom Design Hotel a good idea?

Accepted Answer

It is not recommended to take the High Speed Rail (HSR) from central New Taipei to Freedom Design Hotel. HSR is expensive, slow, and involves transfer hassles. Although there can be up to 61 trains from Banqiao to Taoyuan a day, running from the first at 06:34 to the last at 23:08, once service ends for the night until early morning, alternative transportation is still required. Assuming you depart from Banqiao District, New Taipei City, you may walk or take a bus—if available—to Banqiao HSR station. Including walking to the platform, buying a ticket, and waiting for the train, it takes at least 20 minutes. Then, take a 11-13-minute (13 min on average) HSR ride from Banqiao Station to Taoyuan HSR Station. The ticket price is NT$130 per person, followed by a 5-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 23 minutes with a fare of NT$400, you will arrive at your destination at Freedom Design Hotel (Luzhu District, Taoyuan City). The entire journey, including transfers, takes a total of 1 hour and 2 minutes. Assuming 4 people traveling together, the average cost per person for the HSR and transfers is NT$230. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$210, and the journey takes 33 minutes. Choosing the HSR over a private charter will not only cost each person at least an extra NT$20 in fares but also waste an additional 28 minutes on transfers and waiting. Book with Tripool now! If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from New Taipei to Freedom Design Hotel?

Accepted Answer

Although you can choose to rent a car to drive from New Taipei to Freedom Design Hotel, the cost can be significant. Rental companies typically charge by the day. A small sedan like a Toyota Yaris or Nissan Kicks starts at NT$1500 per day, while a 9-seater van like a Ford Tourneo or Volkswagen Transporter costs around NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and fines are not included. Since the vast majority of rental companies do not offer one-way rentals, you either need to make a same-day round trip between New Taipei and Freedom Design Hotel or rent the car for multiple days. In this case, the estimated cost starts at NT$2000 for a sedan and NT$5000 for a 9-seater van. Booking a one-way private transfer with the Tripool app is the most affordable and convenient option for traveling to the hotel.

Question 3

Would it be economical to take a taxi from New Taipei to Freedom Design Hotel?

Accepted Answer

If you choose to take a taxi directly, in the New Taipei City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets, such as 慶安計程車, 亞太衛星車隊, 永達交通 to try to book a ride. Based on the meter, the estimated fare is between NT$690 and 800. Although a metered taxi from central New Taipei to central Freedom Design Hotel might be cheaper, if your group has five people or more, taking two taxis will be more expensive; choosing a 9-seater from Tripool can get you a private vehicle and save you up to 40%. Considering all factors, Tripool is your best choice for traveling from New Taipei to Freedom Design Hotel in terms of both price and service quality.

Question 4

Which is the best taxi app in Taiwan? Uber? Grab? Didi? Bolt? Lyft?

Accepted Answer

Among these options, Uber is the only one with broad and reliable coverage in Taiwan, available in major cities such as Taipei, Taichung, and Kaohsiung. Grab does not operate in Taiwan. Didi previously entered the market but has since exited. Bolt has just launched in Taiwan and is currently limited to Taipei. Lyft is not available in Taiwan. If you are choosing among these five, Uber is by far the most practical and widely used option in Taiwan. However, for longer intercity transfers, airport rides, or day trips, tripool is often a better choice—offering transparent pricing, professional drivers, and coverage across Taiwan.

Question 5

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 6

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from New Taipei to Freedom Design Hotel, it's better to reserve it now to secure the best price.

Question 7

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 8

Is there any regulation or purpose limit for hiring a driver and a car?

Accepted Answer

Whether going from New Taipei to Freedom Design Hotel or to anywhere in Taiwan, tripool can be your driver for long-distance traveling. You can reserve a ride online for all kinds of purposes, such as a private day trip, attending a wedding, checking out from a hospital, going hiking/camping, moving, a business trip, picking up your pet, or airport transfer. As long as your reservation is made one day before by 6 pm, tripool guarantees a car for you tomorrow. If you need a receipt for a business trip, you can provide your company's title and tax ID on the checkout page. We will send the receipt which is accepted by the government via email within a week.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	35 mins	60 mins	65-95 mins	40-50 mins
Price per Person	NT$210/person	NT$230/person	NT$500/person	NT$170-200/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating	On your schedule	Meets urgent needs No upfront payment Cheap for short trips
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Takes time and costs more	Extra commute to car pick-up Time restrictions for pick-up and return Costly Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers

New Taipei→Freedom Design Hotel

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