Question 1

Is taking the HSR from New Taipei to Phoenix Pavilion Hot Spring Hotel a good idea?

Accepted Answer

It is not recommended to take the High Speed Rail (HSR) from central New Taipei to Phoenix Pavilion Hot Spring Hotel. HSR is expensive, slow, and involves transfer hassles. Although there can be up to 93 trains from Banqiao to Taipei a day, running from the first at 07:02 to the last at 23:52, once service ends for the night until early morning, alternative transportation is still required. Assuming you depart from Banqiao District, New Taipei City, you may walk or take a bus—if available—to Banqiao HSR station. Including walking to the platform, buying a ticket, and waiting for the train, it takes at least 20 minutes. Then, take a 7-9-minute (8 min on average) HSR ride from Banqiao Station to Taipei HSR Station. The ticket price is NT$40 per person, followed by a 15-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 32 minutes with a fare of NT$400, you will arrive at your destination at Phoenix Pavilion Hot Spring Hotel (Beitou District, Taipei City). The entire journey, including transfers, takes a total of 1 hour and 15 minutes. Assuming 5 people traveling together (and have to split into two taxis), the average cost per person for the HSR and transfers is NT$200. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$190, and the journey takes 36 minutes. Choosing the HSR over a private charter will not only cost each person at least an extra NT$10 in fares but also waste an additional 39 minutes on transfers and waiting. Book with Tripool now! If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from New Taipei to Phoenix Pavilion Hot Spring Hotel?

Accepted Answer

Although you can choose to rent a car to drive from New Taipei to Phoenix Pavilion Hot Spring Hotel, the cost can be significant. Rental companies typically charge by the day. A small sedan like a Toyota Yaris or Nissan Kicks starts at NT$1500 per day, while a 9-seater van like a Ford Tourneo or Volkswagen Transporter costs around NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and fines are not included. Since the vast majority of rental companies do not offer one-way rentals, you either need to make a same-day round trip between New Taipei and Phoenix Pavilion Hot Spring Hotel or rent the car for multiple days. In this case, the estimated cost starts at NT$2000 for a sedan and NT$5000 for a 9-seater van. Booking a one-way private transfer with the Tripool app is the most affordable and convenient option for traveling to the hotel.

Question 3

Would it be economical to take a taxi from New Taipei to Phoenix Pavilion Hot Spring Hotel?

Accepted Answer

If you choose to take a taxi directly, in the New Taipei City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets, such as 文發交通, 永達交通, 慶安車隊 to try to book a ride. Based on the meter, the estimated fare is between NT$640 and 800. Although a metered taxi from central New Taipei to central Phoenix Pavilion Hot Spring Hotel might be cheaper, if your group has five people or more, taking two taxis will be more expensive; choosing a 9-seater from Tripool can get you a private vehicle and save you up to 40%. Considering all factors, Tripool is your best choice for traveling from New Taipei to Phoenix Pavilion Hot Spring Hotel in terms of both price and service quality.

Question 4

Do tripool and the drivers provide legal car-hiring services in New Taipei City and Taipei City?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 5

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from New Taipei to Phoenix Pavilion Hot Spring Hotel, it's better to reserve it now to secure the best price.

Question 6

Does tripool provide charter tour services? Is there a price list that I can check first?

Accepted Answer

Tripool provides private day tours and charter services all around the island, including Phoenix Pavilion Hot Spring Hotel and New Taipei. Tourists are welcome to choose from point-to-point transportation service to 2~12 hours private trip service. The price is 100% transparent without any hidden fee. What you see on the website/app is the actual price. There is no need to email us or even make a phone call to verify. The full-day service price may not be lower than other providers. But if you only need a few hours or just a one-way transfer service, we can guarantee that our price is the most competitive in the market and tripool is the best choice. We offer 5-seater sedans, SUVs, and 9-seater vans. If your group is more than 9, we can arrange a bigger bus for you.

Question 7

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 8

What type of vehicle should I book for a group of more than 9?

Accepted Answer

Some drivers in Line and Facebook groups claim that they can offer private transportation services with a group of more than 8 in a single van, but their services are illegal. According to Taiwan traffic laws, a van can only accommodate nine people maximum, including a driver. Excluding a driver, the maximum number of passengers is 8. If your group is 9 or more and you prefer to travel together in one vehicle, a bus is the only legal option. Some 9-seater van drivers modify their cars and add one or two extra chairs. If these modified vans are detected by the polices on the street, your trip will be terminated immediately. Worst of all, there are additional risks for accidents. And insurance is definitely not covering it. Don't risk your family's and friends' life for a lower price. If your group is no more than 10, we recommend hiring a 9-seater van and a 5-seater sedan. It is cheaper than booking a bus on most occasions. But if your group is more than 12, hiring a bus may be ideal. However, there are few exceptions, such as traveling to mountain areas or narrow lanes. It is better to consult our online service before booking.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	35 mins	75 mins	65-95 mins	40-50 mins
Price per Person	NT$190/person	NT$200/person	NT$1,000/person	NT$260-320/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating	On your schedule	Meets urgent needs No upfront payment Cheap for short trips
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Takes time and costs more	Extra commute to car pick-up Time restrictions for pick-up and return Costly Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers

New Taipei→Phoenix Pavilion Hot Spring Hotel

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