Question 1

Is taking the HSR from New Taipei to Taipei Main Station Taoyuan Airport Express Platform 1 and 2 a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from downtown New Taipei to Taipei Main Station Taoyuan Airport Express Platform 1 and 2, HSR is affordable but time-consuming and involves transfer hassles. From the earliest departure at 07:02 to the latest at 23:52, there are up to 93 high-speed rail from Banqiao to Taipei each day. Assuming you depart from Banqiao District, New Taipei City, you may walk or take a bus—if available—to Banqiao HSR station. Including walking to the platform, buying a ticket, and waiting for the train, it takes at least 20 minutes. Then, take a 7-9-minute (8 min on average) HSR ride from Banqiao Station to Taipei HSR Station. The ticket price is NT$40 per person, followed by a 15-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 12 minutes with a fare of NT$200, you will arrive at your destination at Taipei Main Station Taoyuan Airport Express Platform 1 and 2 (Datong District, Taipei City). The entire journey, including transfers, takes a total of 55 minutes. Assuming 3 people traveling together, the average cost per person for the HSR and transfers is NT$110. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$250, and the journey takes 26 minutes. Although taking the HSR saves money compared to a private car, it requires an additional 29 minutes of travel time. So, if you are on a business trip and your time runs like a stock ticker, or a traveler wanting to get home quickly late at night, spending a little extra money can make your journey much more comfortable. Furthermore, if you have more people in your group, the average cost per person drops significantly when you book with Tripool. If you are traveling with just one other person, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from New Taipei to Taipei Main Station Taoyuan Airport Express Platform 1 and 2?

Accepted Answer

If you have a Taiwanese driver's license, are confident in your driving skills, and you need absolute flexibility in your schedule, then iRent, which offers one-way rentals in the Taipei, New Taipei, Keelung, Taoyuan, and Hsinchu areas, should be a good fit for you. After registering on the iRent app, you can rent a small car for NT$115-205 per hour (rates vary by weekday/weekend and car model) with an additional charge of NT$3.2 per kilometer. The estimated cost from New Taipei (Banqiao District) to Taipei Main Station Taoyuan Airport Express Platform 1 and 2 is between NT$150 and NT$250. Although the estimate already includes potential eTag tolls and a roadside parking fee of NT$40 per hour, you are responsible for any additional car insurance and potential traffic fines. Furthermore, iRent by Hotai only offers basic models like the Toyota Yaris, Prius C, and Vios—functional, yes, but far from the comfort you'd expect for anything beyond a grocery run. If your group has more than four people, larger 7-seater or 9-seater vehicles are not available. Moreover, the most common complaint about self-service car-sharing services is the vehicle's condition; you might open the door to find trash left by the previous user or unrepaired dents. Every rental feels like opening a blind box—sometimes fine, sometimes frustrating. Additionally, you might occasionally face issues like the previous user not returning the car on time for your reservation, or being unable to find a parking spot when you need to return it. This poses a significant risk for those in a hurry or traveling with other passengers. Finally, while picking up and dropping off the car on the street seems convenient, it is restricted to specific operational zones. The available parking spots may still be some distance away from your actual departure or arrival point, making it very inconvenient in rainy weather or when carrying luggage.

Question 3

Would it be economical to take a taxi from New Taipei to Taipei Main Station Taoyuan Airport Express Platform 1 and 2?

Accepted Answer

If you choose to take a taxi directly, in the New Taipei City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets, such as 永達交通, 慶安計程車, 文發交通 to try to book a ride. Based on the meter, the estimated fare is between NT$290 and 350. Although a metered taxi from central New Taipei to central Taipei Main Station Taoyuan Airport Express Platform 1 and 2 might be cheaper, you still face the risk of not being able to find a cab—or ending up with a driver who refuses to use the meter. If your group has more than four people, splitting into two taxis is inconvenient. In this case, Tripool, which offers pre-booking and reliable quality, might be a more suitable option for you. Considering all factors, Tripool is your best choice for traveling from New Taipei to Taipei Main Station Taoyuan Airport Express Platform 1 and 2 in terms of both price and service quality.

Question 4

If my flight is delayed or canceled, what should I do?

Accepted Answer

If your flight is delayed, you can contact our online customer service. We will try our best to reschedule a car for your new time. But if we don't get a notification from you before landing and the driver has already reached the airport, we cannot guarantee that the rescheduled driver will be on time. You can contact our driver for an early pick-up for early arrival if our driver is available or already waiting at the airport.

Question 5

How to estimate the pick-up time for airport transportation service?

Accepted Answer

Generally, international travelers have to reach the airport to check-in at least 2 hours before departure. However, we highly recommend having another 30 minutes buffer time. Taking a ride from Taichung City to Taoyuan Airport, for example, takes 1.5 hours to travel on a regular day. If your flight is 10 AM, it's better to schedule a taxi before 6 AM. After a plane landing, Taiwan citizens may take 30~40 minutes to collect their luggage but 60~90 minutes for foreigners. To avoid extra cost, reserving a taxi one hour later the arrival is ideal.

Question 6

Can I take tripool leaving an airport in Taiwan? Or I can only wait for a quarantine taxi?

Accepted Answer

According to the latest Taiwan government announcement, all international inbound travelers cannot take public transportations but only wait for quarantine taxis. If you go to a quarantine hotel near Taipei, it takes around 5 to 10 minutes to leave the airport. Bad news for passengers who will travel down to Taichung or Kaohsiung, it may take up to one hour to wait for a quarantine taxi at the airport. There is no timeline for when the government will loose the regulation. Our suggestion is staying a hotel near Taipei. It is not only the waiting time at the airport for a taxi is shorter, but always it is easier to find an available room in Taipei. After 14-day quarantine, you are welcome to reserve a ride from the hotel to your home or dormitory. Tripool guarantees to provide private car service from anywhere to everywhere in Taiwan.

Question 7

Do tripool and the drivers provide legal car-hiring services in New Taipei City and Taipei City?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 8

What type of vehicle should I book for a group of more than 9?

Accepted Answer

Some drivers in Line and Facebook groups claim that they can offer private transportation services with a group of more than 8 in a single van, but their services are illegal. According to Taiwan traffic laws, a van can only accommodate nine people maximum, including a driver. Excluding a driver, the maximum number of passengers is 8. If your group is 9 or more and you prefer to travel together in one vehicle, a bus is the only legal option. Some 9-seater van drivers modify their cars and add one or two extra chairs. If these modified vans are detected by the polices on the street, your trip will be terminated immediately. Worst of all, there are additional risks for accidents. And insurance is definitely not covering it. Don't risk your family's and friends' life for a lower price. If your group is no more than 10, we recommend hiring a 9-seater van and a 5-seater sedan. It is cheaper than booking a bus on most occasions. But if your group is more than 12, hiring a bus may be ideal. However, there are few exceptions, such as traveling to mountain areas or narrow lanes. It is better to consult our online service before booking.

項目	tripool 旅步	高鐵	租車	計程車
行程時間	25 mins	55 mins	30-55 mins	30-40 mins
每人價格	NT$250/person	NT$110/person	NT$50-80/person	NT$100-120/person
優點	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating Cheap	Cheap Schedule freedom One-way rental	Meets urgent needs No upfront payment Cheap for short trips
缺點	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Longer total travel time	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved	Inconsistent quality Usually limited to 4 passengers

New Taipei→Taipei Main Station Taoyuan Airport Express Platform 1 and 2

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