Question 1

Is taking the HSR from Sun Moon Lake Ita Thao to TRA Chiayi Station a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Sun Moon Lake Ita Thao to TRA Chiayi Station, HSR is expensive, slow, and has difficult taxi access. From the earliest departure at 06:25 to the latest at 23:07, there are up to 60 high-speed rail from Taichung to Chiayi each day. Assuming you depart from Sun Moon Lake Ita Thao (Yuchi Township, Nantou County)  and head to the nearest Taichung HSR station, a taxi ride would cost about NT$2,500 and take approximately 70 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 20 minutes. Then, take a 22-37-minute (29 min on average) HSR ride from Taichung Station to Chiayi HSR Station. The ticket price is NT$380 per person, followed by a 5-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 23 minutes with a fare of NT$400, you will arrive at your destination at TRA Chiayi Station (West District, Chiayi City). The entire journey, including transfers, takes a total of 2 hours and 27 minutes. Assuming one person traveling alone, the total transportation cost is NT$3,280. However, in Nantou County, there are only just over 300 licensed taxis. The taxi density is 0.2% of that in the Taipei/New Taipei metro area. In other words, hailing a taxi on the spot is 500 times more difficult than in a major city like Taipei, and since Sun Moon Lake Ita Thao is not located in a downtown area, it may be impossible to find a taxi at all. Even if you are lucky enough to hail a cab, a minority of taxi drivers in Nantou County may not use the meter, and might overcharge or take detours, especially with passengers who appear to be from out of town. In contrast, if you use Tripool for a door-to-door private car service, it will only cost NT$2,240, and the journey takes 1 hour and 56 minutes. Choosing the HSR over a private charter will not only cost at least an extra NT$1,040 in fares but also waste an additional 31 minutes on transfers and waiting. Book with Tripool now!

Question 2

Is it advisable to rent a car and drive from Sun Moon Lake Ita Thao to TRA Chiayi Station?

Accepted Answer

If you have a Taiwanese driver's license, are confident in your driving skills, and you do not need to rest in the car (since you will be the one driving), and most importantly, if you plan to make a same-day round trip, then iRent, which allows you to pick up and drop off a car on the street in the Nantou County area, is likely your cheapest option. After registering on the iRent app, you can rent a small car for NT$115-205 per hour with an additional charge of NT$3.2 per kilometer. The estimated cost from Sun Moon Lake Ita Thao to TRA Chiayi Station is between NT$1500 and NT$2100 (the price difference depends on weekday/weekend rates, car model, and how soon you make the return trip after reaching your destination). Although the estimate already includes potential eTag tolls and a roadside parking fee of NT$40 per hour, you are responsible for any additional car insurance and potential traffic fines. Furthermore, iRent by Hotai only offers basic models like the Toyota Yaris, Prius C, and Vios—functional, yes, but far from the comfort you'd expect for anything beyond a grocery run. If your group has more than four people, larger 7-seater or 9-seater vehicles are not available. Moreover, the most common complaint about self-service car-sharing services is the vehicle's condition; you might open the door to find trash left by the previous user or unrepaired dents. Every rental feels like opening a blind box—sometimes fine, sometimes frustrating. Additionally, you might occasionally face issues like the previous user not returning the car on time for your reservation, or being unable to find a parking spot when you need to return it. This poses a significant risk for those in a hurry or traveling with other passengers. Finally, while picking up and dropping off the car on the street seems convenient, it is restricted to specific operational zones. The available parking spots may still be some distance away from your actual departure or arrival point, making it very inconvenient in rainy weather or when carrying luggage.

Question 3

Would it be economical to take a taxi from Sun Moon Lake Ita Thao to TRA Chiayi Station?

Accepted Answer

If you choose to take a taxi directly, in the Nantou County area, you can use apps to hail a cab from 55688 Taiwan Taxi and Yoxi, and if you cannot hail a cab on the street, you can also consider calling the only neighborhood taxi company in Yuchi Township, Nantou County, 日月星光計程車 to try to book a ride. Based on the meter, the estimated fare is between NT$2,500 and 3,800, but you could save up to NT$1,600 by booking with Tripool instead. But if you cannot book in advance or prefer to hail a cab on the spot, be aware that in the whole Nantou County, there are only about 340 licensed taxis. The taxi density is just 0.2% of that in the Taipei/New Taipei metro area, meaning it is 500 times more difficult to hail a cab on the spot compared to Taipei or New Taipei. Furthermore, some taxi drivers in Nantou County flat-out refuse to use the meter. Nearly 58% of them will try to negotiate the fare on the spot—often asking far above the standard rate. If you’re not familiar with local pricing, you are an easy target. To avoid getting ripped off, it is strongly advised to book online in advance. Considering all factors, Tripool is your best choice for traveling from Sun Moon Lake Ita Thao to TRA Chiayi Station in terms of both price and service quality.

Question 4

Which is the best taxi app in Taiwan? Uber? Grab? Didi? Bolt? Lyft?

Accepted Answer

Among these options, Uber is the only one with broad and reliable coverage in Taiwan, available in major cities such as Taipei, Taichung, and Kaohsiung. Grab does not operate in Taiwan. Didi previously entered the market but has since exited. Bolt has just launched in Taiwan and is currently limited to Taipei. Lyft is not available in Taiwan. If you are choosing among these five, Uber is by far the most practical and widely used option in Taiwan. However, for longer intercity transfers, airport rides, or day trips, tripool is often a better choice—offering transparent pricing, professional drivers, and coverage across Taiwan.

Question 5

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 6

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 7

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Sun Moon Lake Ita Thao to TRA Chiayi Station, it's better to reserve it now to secure the best price.

Question 8

Where should I choose as a pick-up or a drop-off location if going to TRA Chiayi Station from Sun Moon Lake Ita Thao?

Accepted Answer

Tripool offers a point-to-point private car service in Taiwan. As long as the destination connects to a road or can be searched on Google Maps, we assure you that a car can send you there. Try inputting your home/office address or a hotel's name in the search bar, and our driver will pick you up punctually and travel to a hotel or an airport with ease.

項目	tripool 旅步	高鐵	租車	計程車
行程時間	115 mins	-	120-145 mins	130-145 mins
每人價格	NT$2,240/person	NT$3,280/person	NT$1,500-2,100/person	NT$2,500-3,800/person
優點	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating	Low-cost Flexible schedule	Meets urgent needs No upfront payment
缺點	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Takes time and costs more	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Difficult to find a ride Higher price Risk of overcharging

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