Japan Airport Transfers｜Narita, Haneda, Kansai & more｜tripool

You can book through our online booking system. Simply select your pickup and destination, then confirm the date and time to complete the booking. Please enter your flight information at checkout so we can accurately track your location—even if your flight changes terminal at the last minute, there is no need to worry. After a successful booking, the system will send you a confirmation notification.

For overseas airport transfers, same-day booking availability depends on the country and region you are in. To ensure smooth vehicle dispatch and the best price, tripool's latest booking deadlines for overseas airport transfers are as follows: (1) Japan, Korea, Vietnam, Thailand: same-day booking is not available. Book no later than 23:59, 3 days before the ride date. (2) Singapore, Malaysia: same-day booking is not available. Book no later than 21:00, 1 day before the ride date. We recommend booking as early as possible after confirming your flight information to keep your itinerary smooth.

For Japan airport transfers, tripool can arrange the following common vehicle types: (1) 7-seat SUV: up to 4 passengers and 4 pieces of luggage. (2) 10-seat van: up to 9 passengers and 7 pieces of luggage. Passenger and luggage capacity is calculated by the actual number of passengers and pieces of luggage. Children of all ages count as one seat. Please provide the total number of passengers and luggage when booking. If you are bringing large items such as a stroller, golf clubs, or ski equipment, please contact online customer support before booking.

To meet a variety of traveler needs, tripool offers several practical paid add-on services, including child seats (please tick the option and enter the quantity when booking) and name-board pickup service. If you have other needs or large luggage, please consult customer service before booking so they can help determine the right vehicle for you.

1. The tripool airport transfer fee already includes the base fare (the door-to-airport private ride fare), as well as the driver service fee, business tax, tolls, and other necessary costs. Passenger insurance is also included. (Child seats, name-board pickup, or additional stops require a separate paid add-on.) 2. tripool offers a late-night ride service: tripool provides 24-hour airport transfers, and red-eye flights in the early morning or late night can all be booked. 3. Night surcharge rules and period: the night/late-night period is defined as 22:00–06:59. Surcharge: if your ride time (including a landing time that falls into this period due to a flight delay) is within the night period, the system will add a night service fee based on the booking date and the pickup/drop-off addresses. 4. Transparent pricing: all night surcharges are clearly shown during the online estimate and at checkout, so there are no unexpected extra charges.

tripool provides comprehensive passenger insurance coverage. All dispatched vehicles are government-registered, legally operating commercial vehicles and are insured, as required, with compulsory automobile liability insurance, third-party liability insurance, and passenger liability insurance. In addition, within 7 days after the trip ends, the system will send an electronic receipt that can be legally used for company expense reimbursement.

1. Flight delay handling (1) Automatic pickup time adjustment: If you provide your flight information, the driver will track your arrival time based on real-time flight status. If the original driver's next trip is not affected, the driver will wait for you at the airport. If the delay is too long and the original driver can no longer accommodate the pickup, tripool will help arrange another driver at no extra charge. (2) Night surcharge: If the actual landing time enters the late-night period (22:00–06:59) due to a flight delay, a night service fee will be charged according to the policy. 2. Free airport pickup waiting time: With flight information provided - the driver will wait at the airport free of charge for 90 minutes after the flight actually arrives. Without flight information - the driver will wait at the airport free of charge for 30 minutes from your specified pickup time. 3. Overtime waiting fee: If the free waiting time of 30 or 90 minutes is exceeded and the driver is able to continue waiting, an overtime fee of NT$300 will be charged for every 30 minutes. Any period shorter than 30 minutes is still counted as 30 minutes. Please pay this overtime waiting fee to the driver in cash. 4. If there are any changes to your flight, please contact tripool customer support as early as possible so our team can assist with dispatch adjustments in time.

At 21:00 the night before departure, you will receive an email from tripool containing the driver's name, phone number, license plate, and a link for a private chat with the driver. For airport pickups (return trips), the driver will contact you on the day of travel or upon your arrival; for drop-offs, the driver will go directly to the designated address at the agreed time.

1. Order changes: if you submit a request before 23:59, 3 days before departure (earlier during consecutive holidays), tripool offers free cancellation; cancellations after this deadline are non-refundable. To modify an order, please handle it within the specified time; late requests may incur a modification service fee of at least $200 or be subject to vehicle availability. 2. How to modify: reply directly to your "order confirmation email," or tell the tripool customer service center the changes you want, and our staff will assist you. 3. Modification deadline: for one-way transfers and hourly charters, please submit your request before 06:00 the morning before the ride. 4. Fee policy: cancellations within the deadline are free and eligible for a full refund (card refund or an equivalent coupon). After the specified time, no refund is given. In the event of force majeure such as a natural disaster, a full refund is available.