Question 1

Is taking the HSR from Kaohsiung to Fullmoon Spa a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from downtown Kaohsiung to Fullmoon Spa, HSR is quick but pricey. From the earliest departure at 06:15 to the latest at 22:10, there are up to 77 high-speed rail from Zuoying to Banqiao each day. Assuming you depart from Sanmin District, Kaohsiung City and head to the nearest Zuoying HSR station, a taxi ride would cost about NT$200 and take approximately 25 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 20 minutes. Then, take a 85-126-minute (105 min on average) HSR ride from Zuoying Station to Banqiao HSR Station. The ticket price is NT$1,460 per person, followed by a 10-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 53 minutes with a fare of NT$800, you will arrive at your destination at Fullmoon Spa (Wulai District, New Taipei City). The entire journey, including transfers, takes a total of 3 hours and 29 minutes. Assuming 4 people traveling together, the average cost per person for the HSR and transfers is NT$1,710. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$1,600, and the journey takes 4 hours and 55 minutes. For long-distance travel, the HSR is indeed faster, but it comes with an extra transportation cost of about NT$440. Therefore, for those who are not in a major hurry, you may consider a cheaper and door-to-door private transfer option, like Tripool. If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from Kaohsiung to Fullmoon Spa?

Accepted Answer

If you have a driver's license, do not mind driving yourself, and you do not need to use the travel time to rest in the car, there are about 25 rental car companies, such as 錡陞租賃, 匯眾國際, 經典小客車租賃, available in the Sanmin District, Kaohsiung City area. Typically, car rentals are billed by the day. A small sedan like a Toyota Corolla or Ford Fiesta costs around NT$1500 per day, while a 9-seater van like a Hyundai Staria or Volkswagen Caravelle starts at NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and potential fines are not included. Most rental agreements specify a daily mileage limit of 200-400 km, with surcharges ranging from NT$100 to NT$2,000 for exceeding it. Since the vast majority of rental companies do not offer one-way rentals, assuming you make a same-day round trip between Kaohsiung (Sanmin District) and Fullmoon Spa, the estimated cost for a sedan is NT$4700 or NT$7700 for a 9-seater van. This is, of course, cheaper than taking a taxi. But if you only need a one-way trip and will return a day or more later, then renting a car is very inconvenient. Moreover, the rental location may be some distance from your home/office/starting point, and you must adhere to their business hours for pickup and return. The rental process itself is tedious, often taking an extra 30 minutes for contracts and vehicle inspection. You may even need to refuel the car yourself before returning. If you encounter a dishonest operator, you risk being hit with various unjustified charges upon return.

Question 3

Would it be economical to take a taxi from Kaohsiung to Fullmoon Spa?

Accepted Answer

If you choose to take a taxi directly, in the Kaohsiung City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets, such as 大都會衛星車隊, 有限責任高雄市大高雄計程車, 享順交通 to try to book a ride. Based on the meter, the estimated fare is between NT$7,255 and 8,700, but you could save up to NT$2,300 by booking with Tripool instead. Considering all factors, Tripool is your best choice for traveling from Kaohsiung to Fullmoon Spa in terms of both price and service quality.

Question 4

Can I request a refund for the cancelation of a ride from Kaohsiung to Fullmoon Spa?

Accepted Answer

Passengers can request free cancelation one day before by noon. 100% refundable for any reason. Just send us an email or fill up the cancelation form. No additional administration fee is guaranteed.

Question 5

Which is the best taxi app in Taiwan? Uber? Grab? Didi? Bolt? Lyft?

Accepted Answer

Among these options, Uber is the only one with broad and reliable coverage in Taiwan, available in major cities such as Taipei, Taichung, and Kaohsiung. Grab does not operate in Taiwan. Didi previously entered the market but has since exited. Bolt has just launched in Taiwan and is currently limited to Taipei. Lyft is not available in Taiwan. If you are choosing among these five, Uber is by far the most practical and widely used option in Taiwan. However, for longer intercity transfers, airport rides, or day trips, tripool is often a better choice—offering transparent pricing, professional drivers, and coverage across Taiwan.

Question 6

Do tripool and the drivers provide legal car-hiring services in Kaohsiung City and New Taipei City?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 7

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 8

Can I call a taxi right away from tripool website?

Accepted Answer

As long as you can choose the date, time, and finish the booking on our website or the app, tripool guarantees our driver will show up. However, tripool is not a ride-hailing yellow cab company. All the reservations have to be pre-booked. If you want to go to Fullmoon Spa from Kaohsiung, the soonest is finishing the booking four hours in advance.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	295 mins	210 mins	325-355 mins	300-310 mins
Price per Person	NT$1,600/person	NT$1,710/person	NT$1,180/person	NT$1,820-2,180/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	Low-cost Flexible schedule	Meets urgent needs No upfront payment
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

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