Question 1

Is taking the HSR from Kapok Hotel and Resorts to HSR Zuoying Station a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Kapok Hotel and Resorts to HSR Zuoying Station, HSR is quick but pricey and has difficult taxi access. From the earliest departure at 06:15 to the latest at 22:05, there are up to 87 high-speed rail from Nangang to Zuoying each day. Assuming you depart from Kapok Hotel and Resorts (Luodong Township, Yilan County)  and head to the nearest Nangang HSR station, a taxi ride would cost about NT$1,800 and take approximately 68 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 20 minutes. Then, take a 105-145-minute (125 min on average) HSR ride from Nangang Station to Zuoying HSR Station. The ticket price is NT$1,530 per person, followed by a 10-minute walk to exit the station. The entire journey, including transfers, takes a total of 3 hours and 43 minutes. Assuming 4 people traveling together, the average cost per person for the HSR and transfers is NT$1,980. However, in Yilan County, there are only just over 700 licensed taxis. The taxi density is 0.9% of that in the Taipei/New Taipei metro area. In other words, hailing a taxi on the spot is 100 times more difficult than in a major city like Taipei, and since Kapok Hotel and Resorts is not located in a downtown area, it may be impossible to find a taxi at all. Even if you are lucky enough to hail a cab, a minority of taxi drivers in Yilan County may not use the meter, and might overcharge or take detours, especially with passengers who appear to be from out of town. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$1,810, and the journey takes 5 hours and 23 minutes. For long-distance travel, the HSR is indeed faster, but it comes with an extra transportation cost of about NT$680. Therefore, for those who are not in a major hurry, you may consider a cheaper and door-to-door private transfer option, like Tripool. If you are traveling in a group of three or less, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from Kapok Hotel and Resorts to HSR Zuoying Station?

Accepted Answer

If you have a driver's license, do not mind driving yourself, and you do not need to use the travel time to rest in the car, there are about 10 rental car companies, such as 笙左國際小客車租賃, 崴程實業, 噶瑪蘭小客車租賃, available in the Kapok Hotel and Resorts - Luodong Township, Yilan County area. Typically, car rentals are billed by the day. A small sedan like a Toyota Corolla or Ford Fiesta costs around NT$1500 per day, while a 9-seater van like a Hyundai Staria or Volkswagen Caravelle starts at NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and potential fines are not included. Most rental agreements specify a daily mileage limit of 200-400 km, with surcharges ranging from NT$100 to NT$2,000 for exceeding it. Since the vast majority of rental companies do not offer one-way rentals, assuming you make a same-day round trip between Kapok Hotel and Resorts and HSR Zuoying Station, the estimated cost for a sedan is NT$5100 or NT$8100 for a 9-seater van. This is, of course, cheaper than taking a taxi. But if you are going to HSR Zuoying Station to take public transport elsewhere, renting a car for the whole day and paying for parking at the station is not cheap. Moreover, the rental location may be some distance from Kapok Hotel and Resorts, and you must adhere to their business hours for pickup and return. The rental process itself is tedious, often taking an extra 30 minutes for contracts and vehicle inspection. You may even need to refuel the car yourself before returning. If you encounter a dishonest operator, you risk being hit with various unjustified charges upon return.

Question 3

Would it be economical to take a taxi from Kapok Hotel and Resorts to HSR Zuoying Station?

Accepted Answer

If you choose to take a taxi directly, in the Yilan County area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets near Kapok Hotel and Resorts, such as 宜信計程車, 羅東計程汽車行, 東慶計程汽車行 to try to book a ride. Based on the meter, the estimated fare is between NT$8,210 and 12,300, but you could save up to NT$5,000 by booking with Tripool instead. But if you cannot book in advance or prefer to hail a cab on the spot, be aware that in the whole Yilan County, there are only about 750 licensed taxis. The taxi density is just 0.9% of that in the Taipei/New Taipei metro area, meaning it is 100 times more difficult to hail a cab on the spot compared to Taipei or New Taipei. Furthermore, some taxi drivers in Yilan County flat-out refuse to use the meter. Nearly 47% of them will try to negotiate the fare on the spot—often asking far above the standard rate. If you’re not familiar with local pricing, you are an easy target. To avoid getting ripped off, it is strongly advised to book online in advance. Considering all factors, Tripool is your best choice for traveling from Kapok Hotel and Resorts to HSR Zuoying Station in terms of both price and service quality.

Question 4

Can I add a stop location between traveling from Kapok Hotel and Resorts to HSR Zuoying Station?

Accepted Answer

Passengers can request additional stops for a ride from Kapok Hotel and Resorts to HSR Zuoying Station. Every 5 km of additional distance for a stop charges NT$200, whether it is along the way or not. It's necessary for the driver's extra time.

Question 5

Can I request a refund for the cancelation of a ride from Kapok Hotel and Resorts to HSR Zuoying Station?

Accepted Answer

Passengers can request free cancelation one day before by noon. 100% refundable for any reason. Just send us an email or fill up the cancelation form. No additional administration fee is guaranteed.

Question 6

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Kapok Hotel and Resorts to HSR Zuoying Station, it's better to reserve it now to secure the best price.

Question 7

Do tripool and the drivers provide legal car-hiring services in Yilan County and Kaohsiung City?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 8

How can I book a car with a lot of luggage or oversized objects?

Accepted Answer

In common, a 9-seater van can accommodate eight passengers with six 30" luggage. Suppose there are fewer passengers in the car. In that case, our driver can fold down the rear seats. There will be more space for oversized objects, such as surfboards, golf clubs, instruments, foldable bikes, desktop computers, etc. As long as these objects won't block the driver's sight and do no damage to the car body, passengers can put as many luggage and items as they like. But extra charge may be needed. You can find the details in the FAQ section. We suggest measuring the size, telling how many items to our online service first, and making the order afterward.

項目	tripool 旅步	高鐵	租車	計程車
行程時間	325 mins	-	355-385 mins	340-355 mins
每人價格	NT$1,810/person	NT$1,980/person	NT$1,280/person	NT$2,050-3,080/person
優點	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	Low-cost Flexible schedule	Meets urgent needs No upfront payment
缺點	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Difficult to find a ride Higher price Risk of overcharging

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