Question 1

Is taking the HSR from Terminal 1 to Taichung City a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Terminal 1 to Taichung City, HSR is comfortable and quick but pricey. From the earliest departure at 06:49 to the latest at 23:21, there are up to 72 high-speed rail from Taoyuan to Taichung each day. Assuming you depart from Terminal 1 (Dayuan District, Taoyuan City)  and head to the nearest Taoyuan HSR station, a taxi ride would cost about NT$400 and take approximately 20 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 15 minutes. Then, take a 30-43-minute (38 min on average) HSR ride from Taoyuan Station to Taichung HSR Station. The ticket price is NT$540 per person, followed by a 10-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 17 minutes with a fare of NT$300, you will arrive at your destination at Taichung City (Xitun District, Taichung City). The entire journey, including transfers, takes a total of 1 hour and 40 minutes. Assuming 3 people traveling together, the average cost per person for the HSR and transfers is NT$770. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$720, and the journey takes 1 hour and 58 minutes. For long-distance travel, the HSR is indeed faster, but it comes with an extra transportation cost of about NT$150. Therefore, for those who are not in a major hurry, booking with Tripool is the more cost-effective option. If you are traveling with just one other person, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from Terminal 1 to Taichung City?

Accepted Answer

Although you can choose to rent a car to drive from Terminal 1 to Taichung City, the cost can be significant. Rental companies typically charge by the day. A small sedan like a Toyota Yaris or Nissan Kicks starts at NT$1500 per day, while a 9-seater van like a Ford Tourneo or Volkswagen Transporter costs around NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and fines are not included. If your daily mileage exceeds 200-400 km, there will be an additional surcharge of NT$100-2,000. Since the vast majority of rental companies do not offer one-way rentals, you either need to make a same-day round trip between Terminal 1 and Taichung City or rent the car for multiple days. In this case, the estimated cost starts at NT$2900 for a sedan and NT$5900 for a 9-seater van. Booking a one-way private transfer with the Tripool app is the most affordable and convenient option for traveling to the Taichung City.

Question 3

Would it be economical to take a taxi from Terminal 1 to Taichung City?

Accepted Answer

If you choose to take a taxi directly, in the Taoyuan City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets near Terminal 1, such as 大園義交計程車, 大園多元化計程車聯合車隊, 菓林計程車 to try to book a ride. Based on the meter, the estimated fare is between NT$3,560 and 4,300, but you could save up to NT$2,200 by booking with Tripool instead. Considering all factors, Tripool is your best choice for traveling from Terminal 1 to Taichung City in terms of both price and service quality.

Question 4

Can I request a refund for the cancelation of a ride from Terminal 1 to Taichung City?

Accepted Answer

Passengers can request free cancelation one day before by noon. 100% refundable for any reason. Just send us an email or fill up the cancelation form. No additional administration fee is guaranteed.

Question 5

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 6

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Terminal 1 to Taichung City, it's better to reserve it now to secure the best price.

Question 7

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 8

Is there any regulation or purpose limit for hiring a driver and a car?

Accepted Answer

Whether going from Terminal 1 to Taichung City or to anywhere in Taiwan, tripool can be your driver for long-distance traveling. You can reserve a ride online for all kinds of purposes, such as a private day trip, attending a wedding, checking out from a hospital, going hiking/camping, moving, a business trip, picking up your pet, or airport transfer. As long as your reservation is made one day before by 6 pm, tripool guarantees a car for you tomorrow. If you need a receipt for a business trip, you can provide your company's title and tax ID on the checkout page. We will send the receipt which is accepted by the government via email within a week.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	120 mins	-	150-180 mins	125-135 mins
Price per Person	NT$720/person	NT$770/person	NT$970/person	NT$1,190-1,430/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	On your schedule	Meets urgent needs No upfront payment
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Costly Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

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