Question 1

Is taking the HSR from Hotel Royal Hsinchu to Sun Moon Lake a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Hotel Royal Hsinchu to Sun Moon Lake, HSR is expensive, slow, and has difficult taxi access. From the earliest departure at 06:15 to the latest at 22:50, there are up to 101 high-speed rail from Nangang to Taichung each day. Assuming you depart from Hotel Royal Hsinchu (Guangfu Township, Hualien County)  and head to the nearest Nangang HSR station, a taxi ride would cost about NT$6,600 and take approximately 290 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 20 minutes. Then, take a 58-77-minute (68 min on average) HSR ride from Nangang Station to Taichung HSR Station. The ticket price is NT$750 per person, followed by a 10-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 70 minutes with a fare of NT$2,500, you will arrive at your destination at Sun Moon Lake (Yuchi Township, Nantou County). The entire journey, including transfers, takes a total of 7 hours and 38 minutes. Assuming one person traveling alone, the total transportation cost is NT$9,850. However, in Hualien County, there are only just over 1,000 licensed taxis. The taxi density is 0.5% of that in the Taipei/New Taipei metro area. In other words, hailing a taxi on the spot is 200 times more difficult than in a major city like Taipei, and since Hotel Royal Hsinchu is not located in a downtown area, it may be impossible to find a taxi at all. Even if you are lucky enough to hail a cab, a minority of taxi drivers in Hualien County may not use the meter, and might overcharge or take detours, especially with passengers who appear to be from out of town. In contrast, if you use Tripool for a door-to-door private car service, it will only cost NT$2,790, and the journey takes 7 hours and 5 minutes. Choosing the HSR over a private charter will not only cost at least an extra NT$7,060 in fares but also waste an additional 33 minutes on transfers and waiting. Book with Tripool now!

Question 2

Is it advisable to rent a car and drive from Hotel Royal Hsinchu to Sun Moon Lake?

Accepted Answer

Although you can choose to rent a car to drive from Hotel Royal Hsinchu to Sun Moon Lake, the cost can be significant. Rental companies typically charge by the day. A small sedan like a Toyota Yaris or Nissan Kicks starts at NT$1500 per day, while a 9-seater van like a Ford Tourneo or Volkswagen Transporter costs around NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and fines are not included. If your daily mileage exceeds 200-400 km, there will be an additional surcharge of NT$100-2,000. Since the vast majority of rental companies do not offer one-way rentals, you either need to make a same-day round trip between Hotel Royal Hsinchu and Sun Moon Lake or rent the car for multiple days. In this case, the estimated cost starts at NT$3500 for a sedan and NT$6500 for a 9-seater van. Booking a one-way private transfer with the Tripool app is the most affordable and convenient option for traveling to the scenic area.

Question 3

Would it be economical to take a taxi from Hotel Royal Hsinchu to Sun Moon Lake?

Accepted Answer

If you choose to take a taxi directly, in the Hualien County area, you can use apps to hail a cab from 55688 Taiwan Taxi. Based on the meter, the estimated fare is between NT$5,035 and 7,600, but you could save up to NT$4,800 by booking with Tripool instead. But if you cannot book in advance or prefer to hail a cab on the spot, be aware that in the whole Hualien County, there are only about 1,010 licensed taxis. The taxi density is just 0.5% of that in the Taipei/New Taipei metro area, meaning it is 200 times more difficult to hail a cab on the spot compared to Taipei or New Taipei. If you plan to make a return trip on the same or next day, be aware that taxis are even harder to find in Sun Moon Lake (in the Nantou County area), as Nantou County has only about 342 taxis. It is recommended to plan ahead. Furthermore, some taxi drivers in Hualien County flat-out refuse to use the meter. Nearly 32% of them will try to negotiate the fare on the spot—often asking far above the standard rate. If you’re not familiar with local pricing, you are an easy target. To avoid getting ripped off, it is strongly advised to book online in advance. Considering all factors, Tripool is your best choice for traveling from Hotel Royal Hsinchu to Sun Moon Lake in terms of both price and service quality.

Question 4

Does tripool provide charter tour services? Is there a price list that I can check first?

Accepted Answer

Tripool provides private day tours and charter services all around the island, including Sun Moon Lake and Hotel Royal Hsinchu. Tourists are welcome to choose from point-to-point transportation service to 2~12 hours private trip service. The price is 100% transparent without any hidden fee. What you see on the website/app is the actual price. There is no need to email us or even make a phone call to verify. The full-day service price may not be lower than other providers. But if you only need a few hours or just a one-way transfer service, we can guarantee that our price is the most competitive in the market and tripool is the best choice. We offer 5-seater sedans, SUVs, and 9-seater vans. If your group is more than 9, we can arrange a bigger bus for you.

Question 5

How can I book a private car? Is it guaranteed that there will be a driver available? What is the latest time that I can reserve a driver?

Accepted Answer

If you are looking for a private car or a taxi from Hotel Royal Hsinchu to Sun Moon Lake, input the pick-up and drop-off locations (or addresses) on our website. You will get an actual quote in just three seconds. Follow the yellow buttons, fill up your travel information, and choose the payment methods. Once you get the order ID, you will get an SMS and a confirmation email, and your order is all set. We will provide the driver's contact and the car information one day before the ride at 8 PM. We will fulfill your reservation 100%, guaranteeing that our driver will show up. It's recommended to finish the booking one day before noon. Tripool still accepts orders by 6 PM if you have an urgent request, and the latest order can come in by four hours in advance.

Question 6

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Hotel Royal Hsinchu to Sun Moon Lake, it's better to reserve it now to secure the best price.

Question 7

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 8

How can I book a car with a lot of luggage or oversized objects?

Accepted Answer

In common, a 9-seater van can accommodate eight passengers with six 30" luggage. Suppose there are fewer passengers in the car. In that case, our driver can fold down the rear seats. There will be more space for oversized objects, such as surfboards, golf clubs, instruments, foldable bikes, desktop computers, etc. As long as these objects won't block the driver's sight and do no damage to the car body, passengers can put as many luggage and items as they like. But extra charge may be needed. You can find the details in the FAQ section. We suggest measuring the size, telling how many items to our online service first, and making the order afterward.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	425 mins	-	455-485 mins	440-455 mins
Price per Person	NT$2,790/person	NT$9,850/person	NT$3,500/person	NT$5,040-7,600/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating	On your schedule	Meets urgent needs No upfront payment
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Takes time and costs more	Extra commute to car pick-up Time restrictions for pick-up and return Costly Requires same-day return or a multi-day rental	Inconsistent quality Risk of no return service Higher price Risk of overcharging

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