Question 1

Is it advisable to rent a car and drive from Kaohsiung Airport (KHH) to Zhiben Hot Spring?

Accepted Answer

If you have a driver's license, do not mind driving yourself, and you do not need to use the travel time to rest in the car, there are about 5 rental car companies, such as 超越小客車租賃, 長野國際租賃, 超吉小客車租賃, available in the Kaohsiung Airport (KHH) - Xiaogang District, Kaohsiung City area. Typically, car rentals are billed by the day. A small sedan like a Toyota Corolla or Ford Fiesta costs around NT$1500 per day, while a 9-seater van like a Hyundai Staria or Volkswagen Caravelle starts at NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and potential fines are not included. Most rental agreements specify a daily mileage limit of 200-400 km, with surcharges ranging from NT$100 to NT$2,000 for exceeding it. Since the vast majority of rental companies do not offer one-way rentals, assuming you make a same-day round trip between Kaohsiung Airport (KHH) and Zhiben Hot Spring, the estimated cost for a sedan is NT$3000 or NT$6000 for a 9-seater van. This is, of course, cheaper than taking a taxi.  If you plan to sightsee along the way to Zhiben Hot Spring, renting a car for the day is certainly convenient and affordable, but it means the driver will not get to relax or fully enjoy the trip. Moreover, the rental location may be some distance from Kaohsiung Airport (KHH), and you must adhere to their business hours for pickup and return. The rental process itself is tedious, often taking an extra 30 minutes for contracts and vehicle inspection. You may even need to refuel the car yourself before returning. If you encounter a dishonest operator, you risk being hit with various unjustified charges upon return.

Question 2

Would it be economical to take a taxi from Kaohsiung Airport (KHH) to Zhiben Hot Spring?

Accepted Answer

If you choose to take a taxi directly, in the Kaohsiung City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc.. Based on the meter, the estimated fare is between NT$3,395 and 4,100. However, when considering the return trip, in Taitung County there are only about 350 licensed taxis. This is about 4% of the number of taxis in Kaohsiung City, and its density is just 0.2% of the Taipei/New Taipei metro area, making it 410 times more difficult to hail a cab there. Although a metered taxi from central Kaohsiung Airport (KHH) to central Zhiben Hot Spring might be cheaper, if your group has five people or more, taking two taxis will be more expensive, which is not significantly different from Tripool with a 9-seater van. Unlike taxis, you do not need to split into two vehicles, and everyone can depart and arrive at the same time. Considering all factors, Tripool is your best choice for traveling from Kaohsiung Airport (KHH) to Zhiben Hot Spring in terms of both price and service quality.

Question 3

Do tripool and the drivers provide legal car-hiring services in Kaohsiung City and Taitung County?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 4

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Kaohsiung Airport (KHH) to Zhiben Hot Spring, it's better to reserve it now to secure the best price.

Question 5

How to estimate the pick-up time for airport transportation service?

Accepted Answer

Generally, international travelers have to reach the airport to check-in at least 2 hours before departure. However, we highly recommend having another 30 minutes buffer time. Taking a ride from Taichung City to Taoyuan Airport, for example, takes 1.5 hours to travel on a regular day. If your flight is 10 AM, it's better to schedule a taxi before 6 AM. After a plane landing, Taiwan citizens may take 30~40 minutes to collect their luggage but 60~90 minutes for foreigners. To avoid extra cost, reserving a taxi one hour later the arrival is ideal.

Question 6

Does tripool provide charter tour services? Is there a price list that I can check first?

Accepted Answer

Tripool provides private day tours and charter services all around the island, including Zhiben Hot Spring and Kaohsiung Airport (KHH). Tourists are welcome to choose from point-to-point transportation service to 2~12 hours private trip service. The price is 100% transparent without any hidden fee. What you see on the website/app is the actual price. There is no need to email us or even make a phone call to verify. The full-day service price may not be lower than other providers. But if you only need a few hours or just a one-way transfer service, we can guarantee that our price is the most competitive in the market and tripool is the best choice. We offer 5-seater sedans, SUVs, and 9-seater vans. If your group is more than 9, we can arrange a bigger bus for you.

Question 7

How to book a hotel at the lowest price in Taiwan?

Accepted Answer

Fewer travelers book hotels through traditional travel agents, and most go through OTAs (online travel agents). It is easy to filter areas, prices, types of rooms, special needs on OTAs' websites. Still, customers can also get a 20~40% discount compared to hotels' official websites. The most popular OTAs in Taiwan are Booking.com, Agoda.com, Hotels.com, Expedia.com, and Trip.com. In general, travelers can make reservations on websites or apps. Once finishing the online payment, everything is set, and there is not necessary to double-check the reservation by phone. However, some hotels may oversell their rooms on multiple platforms. To avoid being rejected by hotels once you arrive, choose high-rated hotels with more reviews online or make a phone call to hotels to confirm again. For B&Bs (also called minsus), locals prefer to book rooms through B&Bs' websites or contact the hosts directly. Sometimes, the price is better than OTAs. The downside is that their websites don't accept foreign credit cards or guests have to do wire transfers. If you want to save all these troubles and find decent B&Bs, Airbnb and AsiaYo (a local brand) are the best alternatives.

Question 8

How can I book a car with a lot of luggage or oversized objects?

Accepted Answer

In common, a 9-seater van can accommodate eight passengers with six 30" luggage. Suppose there are fewer passengers in the car. In that case, our driver can fold down the rear seats. There will be more space for oversized objects, such as surfboards, golf clubs, instruments, foldable bikes, desktop computers, etc. As long as these objects won't block the driver's sight and do no damage to the car body, passengers can put as many luggage and items as they like. But extra charge may be needed. You can find the details in the FAQ section. We suggest measuring the size, telling how many items to our online service first, and making the order afterward.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	230 mins	-	260-290 mins	235-245 mins
Price per Person	NT$1,720/person	N/A	NT$1,000/person	NT$1,130-1,370/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	-	Low-cost Flexible schedule	Meets urgent needs No upfront payment Cheap for short trips
Cons	Pre-booking only No cash	No HSR on this route	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers

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