Question 1

Is taking the HSR from Taoyuan Airport (TPE) to Taitung a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Taoyuan Airport (TPE) to Taitung, HSR is quick but pricey. From the earliest departure at 06:49 to the latest at 22:35, there are up to 58 high-speed rail from Taoyuan to Zuoying each day. Assuming you depart from Taoyuan Airport (TPE) (Dayuan District, Taoyuan City)  and head to the nearest Taoyuan HSR station, a taxi ride would cost about NT$400 and take approximately 20 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 15 minutes. Then, take a 84-111-minute (101 min on average) HSR ride from Taoyuan Station to Zuoying HSR Station. The ticket price is NT$1,330 per person, followed by a 10-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 234 minutes with a fare of NT$5,900, you will arrive at your destination at Taitung (Taitung City, Taitung County). The entire journey, including transfers, takes a total of 6 hours and 20 minutes. Assuming 3 people traveling together, the average cost per person for the HSR and transfers is NT$3,430. In contrast, if you use Tripool for a door-to-door private car service, the average cost per person is about NT$3,240, and the journey takes 7 hours and 35 minutes. For long-distance travel, the HSR is indeed faster, but it comes with an extra transportation cost of about NT$570. Therefore, for those who are not in a major hurry, you may consider a cheaper and door-to-door private transfer option, like Tripool. If you are traveling with just one other person, you can also consider Tripool's carpooling service to save up to an additional 50% on transportation costs.

Question 2

Is it advisable to rent a car and drive from Taoyuan Airport (TPE) to Taitung?

Accepted Answer

If you have a driver's license, do not mind driving yourself, and you do not need to use the travel time to rest in the car, there are about 25 rental car companies, such as 新濠租賃, 安捷國際租賃, 新樣租賃, available in the Taoyuan Airport (TPE) - Dayuan District, Taoyuan City area. Typically, car rentals are billed by the day. A small sedan like a Toyota Corolla or Ford Fiesta costs around NT$1500 per day, while a 9-seater van like a Hyundai Staria or Volkswagen Caravelle starts at NT$4500 per day. Extra costs such as fuel (approx. NT$3/km), eTag tolls (approx. NT$1/km), roadside parking (approx. NT$40/hour), insurance, and potential fines are not included. Most rental agreements specify a daily mileage limit of 200-400 km, with surcharges ranging from NT$100 to NT$2,000 for exceeding it. Since the vast majority of rental companies do not offer one-way rentals, assuming you make a same-day round trip between Taoyuan Airport (TPE) and Taitung, the estimated cost for a sedan is NT$5900 or NT$8900 for a 9-seater van. This is, of course, cheaper than taking a taxi. But if you only need a one-way trip and will return a day or more later, then renting a car is very inconvenient. Moreover, the rental location may be some distance from Taoyuan Airport (TPE), and you must adhere to their business hours for pickup and return. The rental process itself is tedious, often taking an extra 30 minutes for contracts and vehicle inspection. You may even need to refuel the car yourself before returning. If you encounter a dishonest operator, you risk being hit with various unjustified charges upon return.

Question 3

Would it be economical to take a taxi from Taoyuan Airport (TPE) to Taitung?

Accepted Answer

If you choose to take a taxi directly, in the Taoyuan City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets near Taoyuan Airport (TPE), such as 大園義交計程車, 菓林計程車, 游輝益自營計程車 to try to book a ride. Based on the meter, the estimated fare is between NT$12,485 and 15,000, but you could save up to NT$5,300 by booking with Tripool instead. However, when considering the return trip, in Taitung County there are only about 350 licensed taxis. This is about 5% of the number of taxis in Taoyuan City, and its density is just 0.2% of the Taipei/New Taipei metro area, making it 410 times more difficult to hail a cab there. Considering all factors, Tripool is your best choice for traveling from Taoyuan Airport (TPE) to Taitung in terms of both price and service quality.

Question 4

Which is the best taxi app in Taiwan? Uber? Grab? Didi? Bolt? Lyft?

Accepted Answer

Among these options, Uber is the only one with broad and reliable coverage in Taiwan, available in major cities such as Taipei, Taichung, and Kaohsiung. Grab does not operate in Taiwan. Didi previously entered the market but has since exited. Bolt has just launched in Taiwan and is currently limited to Taipei. Lyft is not available in Taiwan. If you are choosing among these five, Uber is by far the most practical and widely used option in Taiwan. However, for longer intercity transfers, airport rides, or day trips, tripool is often a better choice—offering transparent pricing, professional drivers, and coverage across Taiwan.

Question 5

How can I make sure the driver will pick me up? What if the driver doesn't show up?

Accepted Answer

Once the booking process is completed and getting an order ID, the reservation is confirmed. Tripool promises a private car will pick passengers up on time. All the essential information, such as the driver's name, mobile number, car model, and car plate number, will be sent via SMS and email. If the driver is not at the pick-up location, passengers can contact the driver via mobile phone. The driver may be away due to a lack of parking space and waiting nearby. Suppose there is some serious emergency or traffic jam to delay the trip. In that case, tripool will rearrange a driver to reduce passengers' waiting time.

Question 6

Do tripool and the drivers provide legal car-hiring services in Taoyuan City and Taitung County?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 7

Why does tripool charge cheaper than other taxis?

Accepted Answer

For regular long-distance travelers, they find Tripool's price may be too low to be good. On the contrary, Tripool has a high standard for selecting drivers and vehicles. Besides dropping drivers who are low rated, we also send mystery shoppers regularly to test drivers' service. Tripool's drivers are not allowed to smoke in the cars, and they have to wear masks all the time during the pandemic. We don't compromise our service for a low cost. Tripool can provide excellent service with 70~80% of the market price because of AI algorithms. We use these to dispatch vehicles to increase efficiency. Tripool can use fewer drivers to serve more travelers, especially in high seasons like Chinese New Year, Christmas, and summer vacation. Fewer drivers mean better quality control. The price on tripool's website and app are dynamic. Generally, the earlier a ride is booked, the lower price it is. Most of all, all booking are 100% refundable as long as the cancelation request is made one day before noon, no matter what the reason is. If you are preparing to go from Taoyuan Airport (TPE) to Taitung, it's better to reserve it now to secure the best price.

Question 8

Is there any regulation or purpose limit for hiring a driver and a car?

Accepted Answer

Whether going from Taoyuan Airport (TPE) to Taitung or to anywhere in Taiwan, tripool can be your driver for long-distance traveling. You can reserve a ride online for all kinds of purposes, such as a private day trip, attending a wedding, checking out from a hospital, going hiking/camping, moving, a business trip, picking up your pet, or airport transfer. As long as your reservation is made one day before by 6 pm, tripool guarantees a car for you tomorrow. If you need a receipt for a business trip, you can provide your company's title and tax ID on the checkout page. We will send the receipt which is accepted by the government via email within a week.

項目	tripool 旅步	高鐵	租車	計程車
行程時間	455 mins	380 mins	485-515 mins	460-470 mins
每人價格	NT$3,240/person	NT$3,430/person	NT$1,970/person	NT$4,160-5,000/person
優點	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	Low-cost Flexible schedule	Meets urgent needs No upfront payment
缺點	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

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