Question 1

Is taking the HSR from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake a good idea?

Accepted Answer

To take the High Speed Rail (HSR) from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake, HSR is quick but pricey. From the earliest departure at 07:02 to the latest at 23:32, there are up to 61 high-speed rail from Hsinchu to Taichung each day. Assuming you depart from Lakeshore Hotel Hsinchu Metropolis (East District, Hsinchu City)  and head to the nearest Hsinchu HSR station, a taxi ride would cost about NT$400 and take approximately 26 minutes. After arriving at the HSR station, the time to walk in, purchase tickets, and wait on the platform is about 15 minutes. Then, take a 24-32-minute (27 min on average) HSR ride from Hsinchu Station to Taichung HSR Station. The ticket price is NT$410 per person, followed by a 10-minute walk to exit the station, wait for a ride at the taxi stand, and after a trip of about 70 minutes with a fare of NT$2,500, you will arrive at your destination at Sun Moon Lake (Yuchi Township, Nantou County). The entire journey, including transfers, takes a total of 2 hours and 28 minutes. Assuming one person traveling alone, the total transportation cost is NT$3,310. In contrast, if you use Tripool for a door-to-door private car service, it will only cost NT$3,020, and the journey takes 2 hours and 29 minutes. For long-distance travel, the HSR is indeed faster than a car by 2 minutes, but it comes with an extra transportation cost of about NT$290. Therefore, for those who are not in a major hurry, booking with Tripool is the more cost-effective option.

Question 2

Is it advisable to rent a car and drive from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake?

Accepted Answer

If you have a Taiwanese driver's license, are confident in your driving skills, and you do not need to rest in the car (since you will be the one driving), and most importantly, if you plan to make a same-day round trip, then iRent, which allows you to pick up and drop off a car on the street in the Hsinchu City area, is likely your cheapest option. After registering on the iRent app, you can rent a small car for NT$115-205 per hour with an additional charge of NT$3.2 per kilometer. The estimated cost from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake is between NT$2300 and NT$2900 (the price difference depends on weekday/weekend rates, car model, and how soon you make the return trip after reaching your destination). Although the estimate already includes potential eTag tolls and a roadside parking fee of NT$40 per hour, you are responsible for any additional car insurance and potential traffic fines. Furthermore, iRent by Hotai only offers basic models like the Toyota Yaris, Prius C, and Vios—functional, yes, but far from the comfort you'd expect for anything beyond a grocery run. If your group has more than four people, larger 7-seater or 9-seater vehicles are not available. Moreover, the most common complaint about self-service car-sharing services is the vehicle's condition; you might open the door to find trash left by the previous user or unrepaired dents. Every rental feels like opening a blind box—sometimes fine, sometimes frustrating. Additionally, you might occasionally face issues like the previous user not returning the car on time for your reservation, or being unable to find a parking spot when you need to return it. This poses a significant risk for those in a hurry or traveling with other passengers. Finally, while picking up and dropping off the car on the street seems convenient, it is restricted to specific operational zones. The available parking spots may still be some distance away from your actual departure or arrival point, making it very inconvenient in rainy weather or when carrying luggage.

Question 3

Would it be economical to take a taxi from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake?

Accepted Answer

If you choose to take a taxi directly, in the Hsinchu City area, you can use apps to hail a cab from 55688 Taiwan Taxi, Uber, Line Go, Yoxi, etc., and if you cannot hail a cab on the street, you can also consider calling taxi fleets near Lakeshore Hotel Hsinchu Metropolis, such as 龍信交通, 東大653計程車, 順達計程車 to try to book a ride. Based on the meter, the estimated fare is between NT$4,320 and 5,200, but you could save up to NT$2,200 by booking with Tripool instead. However, when considering the return trip, in Nantou County there are only about 340 licensed taxis. This is about 45% of the number of taxis in Hsinchu City, and its density is just 0.2% of the Taipei/New Taipei metro area, making it 490 times more difficult to hail a cab there. Considering all factors, Tripool is your best choice for traveling from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake in terms of both price and service quality.

Question 4

Does tripool provide charter tour services? Is there a price list that I can check first?

Accepted Answer

Tripool provides private day tours and charter services all around the island, including Sun Moon Lake and Lakeshore Hotel Hsinchu Metropolis. Tourists are welcome to choose from point-to-point transportation service to 2~12 hours private trip service. The price is 100% transparent without any hidden fee. What you see on the website/app is the actual price. There is no need to email us or even make a phone call to verify. The full-day service price may not be lower than other providers. But if you only need a few hours or just a one-way transfer service, we can guarantee that our price is the most competitive in the market and tripool is the best choice. We offer 5-seater sedans, SUVs, and 9-seater vans. If your group is more than 9, we can arrange a bigger bus for you.

Question 5

Does tripool offer private car or ride-sharing taxi service from Lakeshore Hotel Hsinchu Metropolis to Sun Moon Lake?

Accepted Answer

Tripool only offers private car service, and there is no ride-sharing or carpooling service for now. Except for our driver, there will be no other stranger in the vehicle with you. During the pandemic, our drivers put extra effort into clearing and disinfection.

Question 6

Will tripool provide a receipt for my booking? Can I use it for employee expense reimbursement?

Accepted Answer

Tripool will send a receipt through the third-party system one week after the ride. If passengers need to claim reimbursement for travel expenses, there is a blank to fill with the company's title and tax ID. It's legal, and there is no extra 5% for the receipt. Once the receipt is received via email, it can be printed out for reimbursement or saved as a PDF.

Question 7

Do tripool and the drivers provide legal car-hiring services in Hsinchu City and Nantou County?

Accepted Answer

There are many gypsy cabs or illegal taxis in Line and Facebook groups. Their fares are cheap but with many risks. If the cabs are pulled over by polices, passengers cannot continue the trip. If there is an accident, none of the insurance companies will settle a claim. Worst of all, illegal drivers may conduct crimes without any trace. Don't put your life at risk for just saving a few bucks. On the other hand, tripool contracts with legal drivers without any criminal record. All vehicles provide up to $5 million in insurance. The easiest way to distinguish a legal vehicle is the car plate number. Unless the initial character of the car plate number is either T or R, the car is 100% illegal for taxi service.

Question 8

How can I book a car with a lot of luggage or oversized objects?

Accepted Answer

In common, a 9-seater van can accommodate eight passengers with six 30" luggage. Suppose there are fewer passengers in the car. In that case, our driver can fold down the rear seats. There will be more space for oversized objects, such as surfboards, golf clubs, instruments, foldable bikes, desktop computers, etc. As long as these objects won't block the driver's sight and do no damage to the car body, passengers can put as many luggage and items as they like. But extra charge may be needed. You can find the details in the FAQ section. We suggest measuring the size, telling how many items to our online service first, and making the order afterward.

Item	tripool	HSR	Car Rental	Taxi
Travel Time	150 mins	-	155-180 mins	155-165 mins
Price per Person	NT$3,020/person	NT$3,310/person	NT$2,300-2,900/person	NT$4,320-5,200/person
Pros	1–8 passengers Truly pickup anywhere Ride guaranteed No hidden fees	Comfortable seating No time wasted	Low-cost Flexible schedule	Meets urgent needs No upfront payment
Cons	Pre-booking only No cash	Tickets often sold out in peak season Multiple transfers needed Higher fare	Extra commute to car pick-up Time restrictions for pick-up and return Additional risk involved Requires same-day return or a multi-day rental	Inconsistent quality Usually limited to 4 passengers Higher price

Lakeshore Hotel Hsinchu Metropolis→Sun Moon Lake

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